"Alerted.org

Our client, a leader in the software industry, is seeking a Customer Service Onboarding Specialist to join their team. As a Customer Service Onboarding Specialist, you will be part of the customer support department, ensuring a smooth onboarding experience for new software customers. The ideal candidate will have excellent communication skills, a customer-first mindset, and strong problem-solving abilities which will align successfully in the organization.

**Job Title:** Customer Service Onboarding Specialist

**Location:** North Kingstown, RI

**Pay Range:** $20-$25/hr

What's the Job?

+ Welcome new ESPRIT customers and guide them through the onboarding process.

+ Provide support via phone, email, and virtual meetings to assist with product installs and license activations.

+ Educate customers on ESPRIT Web community tools and resources for an enhanced user experience.

+ Coordinate with internal teams such as Applications Engineering and Sales to ensure continuity of support.

+ Maintain detailed records of customer interactions in CRM systems.

What's Needed?

+ 2–3 years of professional experience in customer service or technical support roles.

+ Proficient with Microsoft Office Suite.

+ Strong verbal and written communication skills.

+ Ability to multi-task and prioritize in a fast-paced environment.

+ Familiarity with Microsoft Windows operating systems.

What's in it for me?

+ Opportunity to work in a dynamic and supportive environment.

+ Engage with a diverse range of clients and technologies.

+ Develop your professional skills in customer service and technical support.

+ Collaborate with talented professionals in the field.

+ Be part of a company that values customer satisfaction and retention.

Upon completion of waiting period associates are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.