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Job Title

Manager, Concierge Clinic

Agency

Texas A&M University Health Science Center

Department

Primary Care & Rural Medicine

Proposed Minimum Salary

Commensurate

Job Location

Bryan, Texas

Job Type

Staff

Job Description

Join Our Team at the New Concierge Clinic!

Are you a dynamic leader with a passion for healthcare? Do you thrive in a fast-paced, patient-centered environment? If so, we have an exciting opportunity for you!

About Us: We are a brand-new concierge clinic dedicated to serving the Texas A&M community. Our mission is to deliver personalized, high-quality healthcare with a focus on convenience and excellence. We cater to the unique needs of our patients, ensuring they receive the best care possible.

Why Join Us?

Innovative Environment: Be part of a cutting-edge clinic that values innovation and excellence in healthcare.

Collaborative Team: Work with a dedicated team of healthcare professionals who are passionate about making a difference.

Professional Growth: Opportunities for continuous learning and professional development.

Community Impact: Make a meaningful impact on the health and wellbeing of the community.

Requirements:

Education and Experience: Bachelor’s degree in healthcare administration, business administration, or equivalent education and experience AND

five years of experience in healthcare management including at least 3 years of related supervisory experience,

Travel: Ability to travel to other and/or remote locations.

A Well-Qualified Candidate will possess:

+ Experience: 3 years of management experience in a clinical or medical office setting.

+ Technical Skills: Proficiency with healthcare management software, Electronic Health Records (EHR) systems, and MS Office suite.

+ Problem-Solving: Strong problem-solving and decision-making skills for managing day-to-day clinic operations.

+ Leadership: Strong leadership and team management skills.

+ Communication: Excellent written and verbal communication abilities to interact effectively with patients, staff, and stakeholders.

+ Regulatory Knowledge: Knowledge of healthcare regulatory requirements, HIPAA, and patient confidentiality standards.

+ Organizational Skills: Strong organizational skills with the ability to multitask and prioritize.

+ Additional Experience: Marketing and community outreach experience preferred.

What you need to know

Schedule: This position may require work beyond normal office hours and/or work on weekends.

Supervisory: This position is a supervisory role.

Responsibilities

Clinical Operations

+ Manages daily operations and the activities of the Concierge Medicine Clinic staff, ensuring a smooth and efficient workflow.

+ Oversees patient care processes to ensure exceptional client experience, from scheduling to follow-up.

+ Collaborates with the Director, Clinical Operations, to develop, implement, and monitor clinic policies, procedures, operational strategies and protocols.

+ Directs oversight of clinic operations, including administrative tasks, documentation, purchasing, inventory management, and quality assurance.

+ Ensures that client issues and concerns are addressed promptly and appropriately.

+ Maintains clinic inventory and purchasing, ensuring supplies are available and costs are controlled.

+ Provides leadership to clinical operations to ensure care team provides the highest level of patient satisfaction possible

+ Reviews, recommends and implements policy changes and initiates process changes

+ Provides guidance and coordinates preferred presentations of clinical office communications and other materials.

+ Coordinates maintenance of clinical business files.

+ Serves as communication liaison to physicians, staff, and patients to assist in coordination of business activities.

+ Coordinates and assists in logistical and administrative support for events, meetings, specialized activities, projects, and business travel activities.

+ Provides compliance oversight to clinical staff.

Staffing

+ Supervises the clinic staff and reviews staff performance.

+ Assigns tasks and evaluates progress made by staff.

+ Interviews, hires, and trains staff.

+ Provides development to maintain a high level of staff competence and morale.

+ Authorizes time off requests and ensures adequate staffing for patient care.

+ Assists in monitoring and changing staff time schedules to ensure the appropriate availability of staff needed to allow the delivery of effective and efficient patient care services at the time of the first scheduled appointment of the day.

+ Creates a weekly clinic schedule to support clinical staffing needs.

+ Develops and manages clinic and staff schedules, ensuring appropriate coverage and maintaining operational efficiency.

Recruitment & Community Outreach

+ Supports recruitment efforts for concierge membership by developing strategies to attract and retain members.

+ Represents the clinic at internal and community event to market services, build partnerships, and promote networking opportunities.

+ Investigates complaints and resolves issues as needed.

+ Performs other duties as assigned.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

+ 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)   and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)   each month

+ Automatically enrollment in the   Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)   training, webinars, and limited financial support to attend conferences, workshops, and more

+ Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee

+ Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.