• Enterprise Client Application Analyst

    Insight Global (Chicago, IL)


    Job Description

    Service the Firms software portfolio, being a level 3 escalation point for end users and support teams, and further defining ways to increase stability, performance, and features in the environment.

     

    Perform ongoing analysis, selection, development, testing, and best practices to ensure continuous quality improvement of the application stack on physical and virtual user endpoints.

     

    Oversee application packaging requirements, configuration, design, and customization for large, complex, or firm-wide applications.

     

    Contribute to teams afterhours support coverage and maintenance windows.

     

    Other duties as assigned to fully meet the requirements of the position.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    At least 7 years of industry experience in application support of Microsoft Office Suite, iManage Worksite/DeskSite, BigHand products, Workshare Professional or similar software programs.

     

    Experience with Microsoft 365 SaaS products and corresponding third party applications that integrate.

     

    In-depth technical knowledge of Microsoft Windows 11.

     

    Ability to maintain awareness of technology developments and make recommendations to the team, managers, and team lead.

     

    Experience in ongoing quality assurance tasks and processes related to monthly patching and other software update cycles. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].