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Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Performance Improvement Specialist with Virginia Quality Care Partners you can be a part of an organization that is devoted to giving back!

Benefits

Virginia Quality Care Partners, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Virginia Quality Care Partners family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Performance Improvement Specialist to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

**Position Summary** : Performance Improvement Specialist will provide support to providers within the VCP network. This support will include, but not limited to, monitoring of progress towards network goals, quality care gap management, practice transformation to improve process flows, transitions of care for identified populations, and care coordination to drive quality and cost outcomes for the attributed populations.

Virginia Care Partners is an innovative, physician-led network collaborating to change the way healthcare is delivered in the Richmond and Tri-cities area. Network members include primary care and specialty physicians and the nationally recognized HCA Virginia facilities. Measureable quality care; patient, physician and staff satisfaction; and efficient, coordinated care with the patient at the center of care are goals of the network. Network physicians, who want to meet the demands of an industry that is moving from fee for service to fee for value, are committed to improving care delivery that enhances the health and lives of our patients. If you are an interested in being part of a forward-thinking team working at the forefront of payment reform, then apply today!

Major Responsibilities:

+ Assess assigned practice workflows and processes that are in place to close gaps in care, make outreach to patients to assist with quality gap closure.

+ Work with excel spreadsheets reviewing various EHR’s to assist with gap closure and data submission.

+ Assist assigned practices with managing their populations that can include, but not limited to, specific chronic diseases, high ER utilizers, medication compliance, and other identified areas of focus.

+ Meet with practices both onsite and virtually to engage practice with network and develop a plan to work towards the identified network goals.

+ Ability to present performance and opportunities to practices including physicians.

+ Monitor practice progress on an ongoing basis, which may include analysis of data and identifying opportunities for improvement.

+ Identifies problematic issues, determines reasons and actions taken to resolve, and escalates appropriately

+ Communicates clearly, regularly and effectively with all levels and functions to create an atmosphere of mutual respect, openness and encouragement.

+ Maintains the confidentiality of the meetings attended.

+ Builds rapport and establishes credibility with the physician leadership and members.

Education and Experience:

+ LPN or BA required

+ Healthcare experience preferred.

+ Knowledge of primary care practice process preferred.

+ Experience with evaluating and monitoring data around quality metrics preferred

Knowledge, Skills, & Abilities

+ Proficiency with MS Word, Excel, and Power Point required. Experience with SharePoint preferred.

+ Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

+ Customer orientation - Establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

+ Tactical execution - Effectively manage the project controls of complex processes

+ Energy – Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time

+ Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

+ Ability to work independently; be resourceful and proactive

+ Clear and confident communicator internally and with members/external partners

+ Confident public speaking abilities

+ Passionate about improving the healthcare system

+ Unyielding attention to detail

+ Ability to work REMOTE if local to the Richmond Metro area.

+ Ability to travel within the Richmond Metro/Tri-Cities region.

**Virginia Care Partners** is an innovative, physician-led network collaborating to change the way healthcare is delivered in the Richmond and Tri-cities area. Network members include primary care and specialty physicians and the nationally recognized HCA Virginia facilities. Measurable quality care; patient, physician and staff satisfaction; and efficient, coordinated care with the patient at the center of care are goals of the network. Network physicians, who want to meet the demands of an industry that is moving from fee for service to fee for value, are committed to improving care delivery that enhances the health and lives of our patients. We are an office environment, provide telephonic patient care and work with practice staff so there are no beds in the office.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Performance Improvement Specialist opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.