• Patient Navigator

    Children's Hospital Boston (Boston, MA)


    80591BRJob Posting Title:Patient NavigatorDepartment:Patient Services-Social WorkAutoReqId:80591BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Social ServicesJob Posting Description: Position Summary/ Department Summary:

    Provides education and emotional support to patients and helps guide them through the healthcare system. Serves as a single point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.

    Key Responsibilities:

    + Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation.

    + Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.

    + May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.

    + Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.

    + Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.

    + Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.

    + Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

    Minimum Qualifications

    Education:

    + High School diploma/GED, bachelor’s degree in human services or another related field preferred

    + A minimum of one year of closely related experience

     

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid