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Splunk,

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

The Data and Insights BSA is responsible for driving insights, tools, data artifacts, operational dashboards, and other elements that provide our GTM teams to understand and serve our customers better. Working with engineers, the BSA will provide solutions to address the difficulties and requirements that have been identified by either leads (for large projects) and/or business owners for enhancements and improvement for current data tools.

Responsibilities

+ Responsible for delivering discrete pieces of work by coordinating closely with the Engineers, so they’ll have the most complete understanding of bugs, requirements, and ticket status. Their main responsibility is bringing a JIRA ticket (whether a component of a project or a feature improvement request) from fruition to completion.

+ BSA's work closely with Business SMEs to clarify details of requirements, build/document JIRA tickets, and facilitate the development of a ticket. They will maintain ticket statuses, and be the ultimate point of contact for any questions on a particular piece of work. They ensure Engineers have all the information they require, and coordinate timing with QA and Deployment teams to get the work deployed into Production.

+ BSAs are the most in-the-know contact concerning what and how things are getting done at a ticket level. They will further coordinate post-release issues (bugs, triage of new requests back into intake, and future releases) and send out Post-Release emails. The nature of tickets and work will range from RTB items to Projects and larger bodies of work (EPICs).

+ BSAs bring an integrated understanding of deep technical knowledge to resolve problems at hand, while simultaneously being the operational driver of those solutions to production.

Requirements

+ 3+ years of direct experience in Enterprise GTM analytics/data role utilizing SFDC objects

+ Experience and solid understanding of Salesforce, data, and field structures and objects supporting Sales, Renewals, Support, Technical Sales, and Customer Success.

+ Solid grasp of SaaS and Enterprise Sales Infrastructure, such as Sales & Renewals Management/Recurring Revenue Management. Experience with customer lifespan measures and revenue streams.

+ Highly organized and experienced in using JIRA to maintain work visibility to manager and teammates. Experience running Agile Sprint motion is a plus.

+ Excellent verbal and written communication skills, including effective listening; and composing clear, concise correspondence, internal policies, procedures, presentations, and reports.

+ Possesses a keen business insight with the ability to handle, survey, and supervise data for an experienced and often complicated process.

+ You should have impressive analytical skills and can accurately summarize and present multiplex principles to an external crowd.

+ Demonstrable experience working with GTM business owners, summarizing their needs, becoming the defacto SME, interpreting their needs into documented requirements, and then working towards solutions.

+ Demonstrable ability to build, document, implement, measure, and enhance processes and procedures.

+ Ability to effectively prioritize within elaborate business structures; thrives when working in a fast-paced, high-growth, results-driven environment.

+ A bachelor's degree or equivalent experience is required; it is a bonus if your academic background is in a numerate subject area (mathematics, computer science, statistics).

+ Must be located in Austin, TX or Raleigh, NC areas.

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.

+ Experience using Snowflake

+ Experience using Python, Bash or RubyBase Pay Range: $107,000 - $141,500When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long -term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.