• Program Manager, Capacity Planning, NA Flex

    Amazon (Bellevue, WA)


    Description

    Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

     

    We are seeking a Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.

     

    Key job responsibilities

     

    - Manage and oversee various cross-functional programs, ensuring successful delivery.

     

    - Develop and refine program strategies, effectively leading and motivating teams.

     

    - Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.

     

    - Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

     

    - Foster collaboration with internal and external partners to optimize resource allocation and project success.

     

    - Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.

     

    - Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.

     

    - Identify and mitigate risks, preventing them from escalating into major issues.

     

    - Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

     

    - Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

     

    A day in the life

    A day in this role blends recurring tasks with exciting new project work. Typically, 20-30% of the week involves regular planning activities, such as updating project timelines and conducting status meetings. The rest is dynamic: collaborating with internal teams like engineering and operations, as well as external partners to drive new initiatives. You'll spend time analyzing data to identify process improvements, preparing executive summaries, and problem-solving with cross-functional teams to optimize operations and launch new strategies.

    Basic Qualifications

    - 3+ years of program or project management experience

     

    - 3+ years of defining and implementing process improvement initiatives using data and metrics experience

     

    - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

     

    - Experience using data and metrics to determine and drive improvements

     

    - Experience working cross functionally with tech and non-tech teams

     

    - Bachelor's degree

    Preferred Qualifications

    - 3+ years of driving end to end delivery, and communicating results to senior leadership experience

     

    - 3+ years of driving process improvements experience

     

    - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

     

    - Experience building processes, project management, and schedules

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.