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COPP - Technical Records Specialist 1

Posting Begin Date: 2025/05/29

Posting End Date: 2025/06/12

Category: Corrections

Sub Category: Records Management

Work Type: Full Time

Minimum Salary: 15.65

Maximum Salary: 16.70

Pay Rate Type: Hourly

Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

Summary:

The Idaho Commission of Pardons and Parole is currently accepting applications for a Technical Records Specialist 1. The successful candidate will perform various office duties and must be detailed oriented and exhibit professional communication skills when interacting with various internal and external customers via telephone, e-mail, and other written correspondence.

Responsibilities:

+ Monitor and process incoming phone calls, email, and written correspondence.

+ Maintain file materials in compliance with established filing procedures & retention policies.

+ Respond to general inquiries and route other inquiries accordingly.

+ Utilize correct judgment and discretion as to the methods, policies, and procedures used to complete assignments.

+ Determine acceptability or conformance to eligibility requirements according to rules, regulations, statutes, and program policies and procedures.

+ Explain parole processes and procedures to members of the public.

+ Prepare parole contracts.

Minimum Qualifications:

+ Experience monitoring a records system to identify and correct errors. Typically gained from at least one year of work experience (or more) monitoring records systems, identifying problems and correcting errors.

+ Experience researching a variety of sources to resolve problems. Typically gained by at least one year of work experience gathering information from a variety of resources; collecting and compiling requested information; and having good knowledge of services, operations, or programs.

+ Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. Typically gained through at least one year of work experience with responsibility for reviewing documents or actions for compliance with laws, regulations, and/or policies OR through explaining to others how laws, regulations or policies apply to specific situations.

+ Experience entering and retrieving data using a computerized records system. Typically gained by at least 6 months of experience in a work setting where the individual was required to enter and retrieve data in a database records system or other computer records system.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]

Preference may be given to veterans who qualify under state and federal laws and regulations.

*Benefits may not be applicable for temporary or seasonal positions.