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Description

Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure

workplace for all Amazonians. The Business Assurance Center (BAC) supports this

mission by providing 24/7 global security operations center (GSOC) services to

roughly 500k global corporate customers, serving as a single point of intake for

corporate security issues worldwide.

The BAC is looking for talented incident response specialists to support our rapidly

growing GSOC program. A successful candidate will have a strong track record of

managing security incidents, writing detailed reports, coordinating with response

stakeholders, and driving positive service relationships among a diverse group of

stakeholders and customers. Success in this role will require flexibility, bias for

action, and a wide range of technical and interpersonal skills. Time management

and continuous task prioritization is crucial to delivering support services in this

dynamic, fast paced environment.

Key job responsibilities

•Directly manage security incidents worldwide, working with response

stakeholders and notifying key partner teams.

•Coordinate with internal team members to ensure the effective triage and

escalation of security incidents.

•Draft written products and emergency communications with a high level of

accuracy and detail.

•Navigate a suite of technical resources to retrieve information and create

reports in support of incident and crisis management activities as directed.

•Participate in drills and table-top exercises, recommending improvements to

BAC practices.

A day in the life

As an Incident Response Coordination Specialist, you will work within a team of

specialists to manage physical security incidents worldwide. New hires must be

able to navigate policies and procedures, and make sound decisions in the absence

of guidance, escalating to team leaders when necessary. You must obsess over our

customers, triaging and responding to their security needs. This is a shift-based

role within a 24/7 operation. You may be expected to work evenings, holidays, and

weekends.

About the team

Our team is dedicated to supporting new members. We have a broad mix of

experience levels and tenures, and are committed to building an environment that

celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth as a passionate learner who is motivated to take on challenges.

Our team values work-life harmony. Availability for the GSOC’s 24/7/365 operation

is often imperative to maintaining proficiency in this role, and we understand that

striking a healthy balance between your personal and professional life is crucial to

your happiness and success at Amazon. We encourage members of the team to use

personal time as needed to cultivate this balance and to promote a productive and

well-balanced life— both in and outside of work.

Basic Qualifications

•Two (2)+ years of experience related to emergency management, GSOC operations, or other incident management roles in a high-volume, high-intensity environment.

•Demonstrated experience managing security incidents and crises.

•Verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations.

•Proven writing skills to include drafting, editing, and publishing

written products such as incident reports, messaging products, and security alerts.

•Demonstrated ability to quickly collect and analyze data necessary to brief

stakeholders on important, time sensitive security issues.

Preferred Qualifications

•Bachelor’s degree/certification in the fields of emergency management,

security management, project management, business continuity, or related

disciplines.

•Experience with access control and CCTV systems such as C*Cure, Lenel, or

Avigilon.

•Experience in emergency preparedness, developing and/or participating in

incident response trainings and table top exercises.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,800/year in our lowest geographic market up to $93,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.