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Description

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

The Infrastructure Operations organization is looking for a proven technology manager with broad experience in people management/development with the drive and vision to take Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Key job responsibilities

The successful candidate will be operationally responsible for several of Amazon.com's Data Centers. Some high-level responsibilities include:

- Prioritize and assign trouble tickets to data center technicians and operators

- Routinely review ticket queue for large events and address accordingly

- Coordinate change management resources

- Guide, train and educate data staff on the best practices related to all service owner issues

- Manage and deliver mid-size projects

- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

- Manage a diverse team of data technicians with varying skills.

- Provide weekly report to the data center manager

- Maintain the on-call schedule coordinating absence and vacations.

- Recruit and train data technicians to ensure appropriate staffing levels

- Host weekly staff meetings

- Write and deliver performance reviews for staff

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- A bachelor's degree or equivalent combination of education and experience

- 2+ years of experience managing people in a technical environment

- 2+ years of networking experience and knowledge of cabling best practices

- 2+ years of experience with hardware architectures and troubleshooting experience

- 2+ years of experience with system management tools and client/server environments

Preferred Qualifications

- Data Center experience

- Project management experience

- Meets/exceeds Amazon’s leadership principles requirements for this role

- Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.