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Description

The NA Amazon Books Supply Chain and Operations team is looking for a customer-focused, driven, and analytical, leader to build and execute a strategic, cross-functional roadmap related to Inbound Optimization. This role provides the opportunity to work with global teams and ability to influence cross-marketplace initiatives.

The Sr. Supply Chain Manager, Inbound Optimization will own the definition of a roadmap that aims to drive supply chain efficiencies through the lens of delighting our customers by optimizing books availability and reduce defects to improve customer experience while reducing cost-to serve. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment, while driving high standards and earning trust.

Areas of ownership

• Books Inbound SME representing the product family to partner with central teams to ensure new product launches support Books use cases.

• Manage and track inbound performance metrics such as lead times (VLT, TLT), trailer appointment delays, and inbound costs to drive short-term and medium-term initiatives to drive improvements.

• Optimize vendor to Amazon nodes connectivity to improve availability, inventory placement, speed, and E2E costs.

• Lead Books vendors transition into new process changes and product launches, such as inbound regionalization.

• Providing guidance and strategy to the Books supply chain and operations team to manage vendor Inbound escalations and out-of-stock recovery planning.

• Develop proactive strategies to maintain high customer experience during Inbound network constraints.

• Own the “Break The Glass” process to reduce inbound lead time for critical books demand spikes.

Key job responsibilities

• Defined independently key initiatives.

• Build technical expertise in supply chain optimization systems.

• Work, liaise, and influence internal, external, and partner stakeholders.

• Leverage data to make recommendations and decisions in order improve metrics.

• Set goals and manage performance against key operational metrics, individually and for the team.

• Write and advise on documents to support the progress of the team's roadmaps.

About the team

The NA Amazon Books Supply Chain and Operations team is part of the WW Books business organization. This team is responsible for US and Canada InStock Management and Services, Bulk Books Operations, and central Supply Chain and Product Management teams focus on Vendor Operational Excellence, Buying, Forecasting, Inventory Availability, Inventory Productivity, Inbound Optimization, Chargebacks, Promise, and Post Delivery Experience. Our mission is to “Delight readers, publishers, and authors by optimizing books availability and reducing defects to improve customer experience while reducing cost-to-serve”.

Basic Qualifications

- 5+ years of with Excel experience

- Bachelor's degree, or 5+ years of professional or military experience

- Experience working with complex data sets

- Experience communicating results to senior leadership

- • Bachelor's degree in supply chain, operations management, or engineering.

- • 5+ years’ experience in supply chain management, inbound, inventory management, or program management

- • Experience problem solving independently with high attention to detail, including proven ability to manage multiple competing projects and priorities simultaneously.

- • Experience using data and metrics to determine and drive improvements

- • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- Experience with SQL

- • Master’s Degree in Business, Supply Chain, Engineering, Transportation, Logistics, or related field.

- • 7+ years of driving process improvements experience

- • Experience in Retail Inbound Transportation and Operations

- • Supply Chain or Program Management Certifications (e.g., CPIM, CSCP, PMP)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.