• Department Administrative Manager

    Henderson Brothers Inc. (Pittsburgh, PA)


    We are Henderson Brothers, a fourth-generation, family-owned insurance brokerage firm in Pittsburgh PA, and we are seeking a Department Administrative Manager to support our Employee Benefits team.

     

    This key role will partner with senior leadership and internal stakeholders to ensure smooth day-to-day operations, enhance the client and employee experience, and provide a strong foundation for department efficiency and success. If you’re highly organized, proactive, and thrive in a fast-paced environment, we’d love to meet you.

     

    What You’ll Do

    Leadership & Department Support

    + Manage the calendar and scheduling for the Employee Benefits Practice Leader.

    + Document and organize leadership and departmental meetings, 1:1s, and expense submissions.

    + Book travel for staff and coordinate internal department events.

    Hiring & Onboarding Support

    + Partner with HR and hiring managers to support the onboarding process.

    + Coordinate interview schedules and orientation plans for new hires.

    + Serve as a friendly and professional point of contact for new employees.

    Vendor & Client Coordination

    + Schedule and manage meetings with external vendors and carriers.

    + Maintain a regular meeting cadence between external partners and internal stakeholders.

    + Act as a welcoming ambassador to clients, vendors, and guests.

    Administrative & Industry-Specific Support

    + Produce department reports related to at-risk and lost business.

    + Partner with Accounting on invoicing tasks.

    + Maintain data integrity within our CRM system (EPIC).

    + Assist with client onboarding and provide backend support to sales, including presentation preparation and benchmarking research (e.g., Milliman).

    What You’ll Bring

    + 5+ years of administrative or operations experience, ideally in professional services or insurance.

    + Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

    + Experience with CRM systems (EPIC experience is a plus).

    + Exceptional organizational and multitasking abilities.

    + High level of professionalism and discretion when working with confidential information.

    + Bachelor’s degree preferred, or equivalent experience.

     

    Why Join Us?

     

    + Competitive compensation and a robust benefits package, such as:

    + Above benchmark health care plan

    + 401(k) match

    + Education assistance, including student loan relief

    + Company-paid identity theft coverage

    + Hybrid in-office schedule

    + Supportive leadership and team environment

    + Company values focused on kindness, humility, teamwork, and a desire to provide truly exceptional service and solutions to our clients. It is these values that have earned our consistent nomination as a Top Workplace in Pittsburgh.

     

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