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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Brand Experiences (BBE) organization is seeking an energized **Custom Merchandise Account Manager (Associate** or **Mid-Level)** to join our Boeing Commercial Airline (BCA) team in **Renton, WA.**

The BCA custom merchandise team supports internal sales and customer relations for all global Boeing commercial airplane sales, by developing, recommending, and delivering both stock and custom merchandise to domestic and international airline companies and dignitaries. This merchandise includes high-end gifts for events, including aircraft deliveries, and customer dinners.

Our BCA custom merchandise team is seeking an energized, passionate, creative, and customer-obsessed account manager to grow our strategic custom merchandise relationships to support their business needs. The ideal candidate will use their superb customer service skills to establish long-term relationships with customers, provide product and assortment recommendations based on industry trends and historical qualitative and quantitative data, and effectively resolve customer service issues. We are looking for a highly motivated self-starter who has a track record of success, within the promotional products and/or custom merchandise industries, to exceed customer service expectations.

The successful candidate is detail-oriented and will be able to effectively manage multiple milestones and shifting requirements in a fluid, fast-moving environment, while keeping stakeholders updated on progress. Proficiency in managing competing priorities, under short timelines, while maintain the highest levels of customer service and performance vs. goals, is a must.

**Position Responsibilities** :

+ Develops and executes BCA custom merchandise strategy, with the ultimate goal of meeting or exceeding customer service expectations

+ Identifies, develops, and engages both BCA Sales and BCA Customer Relations customers and prospective customers

+ Analyzes customer support data to grow existing and new customers

+ Partners with internal and external business partners, at all levels up to C-level, to deliver executive level merchandise solutions on tight timelines

+ Uses product knowledge, merchandising skills, and creativity to communicate various product values to customers and develop merchandise proposals with price estimates

+ Manages, organizes, tracks, and processes orders daily, in partnership with customer and custom merchandise stakeholders

+ Supports other custom merchandise programs and initiatives, as needed

This position requires limited travel, as required by business needs.

Basic Qualifications (Required Skills/Experience):

+ Bachelor’s degree in business, marketing, communications or a relevant field of study

+ 1+years of experience in a customer service role

+ 1+ years of experience managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines in a fast-paced environment

+ Exhibits an outstanding customer service attitude, and is flexible to changing schedules and requirements

+ Proficiency in PowerPoint, Excel and other business related software

+ Experience in the custom merchandise industry

Preferred Qualifications (Desired Skills/Experience):

+ **Level 3** : 3+ years of related work experience or an equivalent combination of education and experience

+ **Level 2:** 1+ years of related work experience or an equivalent combination of education and experience

+ Promotional Products Association International (PPAI) or Advertising Specialty Institute (ASI) industry experience preferred

+ Ability to provide exceptional customer service

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for Level 2: $59,500 - $80,500

Summary pay range for Level 3: $76,500 - $103,500

Applications for this position will be accepted until **Jun. 11, 2025**

**Export Control Requirements:** This is not an Export Control position.

Education

Bachelor's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.