• Customer Service Representative

    Robert Half Office Team (Falls Church, VA)


    Description

    We are offering a contract position opportunity for a Customer Service Representative in the bustling city of Falls Church, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site, offering the opportunity to be part of a vibrant office environment and is a blend of customer service, data entry and reports.

    Responsibilities:

    • Efficiently handle customer inquiries and resolve issues.

    • Process customer credit applications with precision.

    • Update and maintain accurate customer credit records.

    • Monitor customer accounts and take appropriate actions.

    • Follow up with customers regarding past due payments through phone calls and emails.

    • Send reminders to customers about delinquent payments via email, voicemail, and mail.

    • Perform data entry tasks to update customer accounts.

    • Collaborate with the mortgage division, applying prior collections or banking experience as needed.

    • Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.

    • Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.

    Requirements

    • Applicant must have a minimum of 5+ years of experience in a customer service and office experience.

    • Proven customer support experience or experience as a client service representative.

    • Strong phone contact handling skills and active listening.

    • Strong data entry skills

    • Ability to handle a high volume of calls daily.

    • Ability to multi-task, prioritize, and manage time effectively.

    • Proficiency in MS Office Suites is required.

    • Must tech savvy and have prior experience working in SharePoint.

    • Excellent communication and interpersonal skills are a must.

    • Demonstrated ability to handle customer queries and complaints effectively.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .