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Description

We are looking for a dedicated Customer Accounts Specialist to join our team in Green Bay, Wisconsin. This contract position is ideal for someone with strong communication skills and a passion for delivering exceptional customer service. In this role, you will be responsible for managing customer interactions, maintaining accurate records, and supporting various administrative tasks.

Responsibilities:

• Handle inbound and outbound calls to assist customers with inquiries and resolve issues efficiently.

• Provide exceptional customer service by addressing concerns and ensuring customer satisfaction.

• Process and manage data entry tasks to maintain accurate records and documentation.

• Schedule appointments and coordinate with internal teams to meet customer needs.

• Respond to customer emails promptly and professionally to ensure timely resolutions.

• Utilize Microsoft Excel and Word to create, update, and organize reports and documents.

• Perform order entry tasks with precision, ensuring accurate processing of information.

• Support call center operations by managing a high volume of calls and adhering to established protocols.

• Collaborate with team members to improve processes and enhance overall service quality.

• Maintain a thorough understanding of company policies and procedures to provide accurate information to customers.

Requirements

• Proven experience in customer service.

• Proficiency in handling inbound and outbound calls with a detail-oriented approach.

• Strong skills in data entry and maintaining accurate records.

• Familiarity with Microsoft Excel and Word for creating and editing documents.

• Ability to manage email correspondence effectively and efficiently.

• Experience in scheduling appointments and coordinating with multiple stakeholders.

• Excellent communication and problem-solving skills to address customer needs.

• High attention to detail and ability to work in a fast-paced environment.

To learn more, please give us a call at 920-666-6382!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .