"Alerted.org

Description

We are looking for an experienced Product Support Specialist to join our team in O'Fallon, Missouri. This role focuses on providing expertise in Dynamics 365 Business Central, ensuring a smooth transition and ongoing support for end users. The ideal candidate will function as a bridge between employees and consulting partners, leveraging their technical skills to enhance system efficiency.

Responsibilities:

• Collaborate closely with consulting partners to align Business Central solutions with organizational needs.

• Serve as an advocate for employee requirements, ensuring system configurations meet user expectations.

• Utilize Power Automate to design and implement automated workflows within Business Central.

• Create and maintain custom reports to provide actionable insights for stakeholders.

• Provide firsthand support for Dynamics 365 Business Central, addressing technical issues and optimizing performance.

• Integrate cloud technologies to enhance system scalability and reliability.

• Support and troubleshoot Active Directory and backup solutions to maintain system integrity.

• Leverage tools like Power BI to develop visual dashboards and analytics.

• Ensure seamless operation of Cisco and Citrix technologies within the IT ecosystem.

• Manage hardware and software components, including Dell Technologies, to maintain operational efficiency.

Requirements • Minimum of 5 years of experience in a technical support or product specialist role.

• Proficiency in Dynamics 365 Business Central, including implementation and customization.

• Hands-on experience with Power Automate for workflow automation.

• Strong skills in report writing and data visualization using Power BI.

• Familiarity with Cisco, Citrix, and cloud technologies.

• Knowledge of Active Directory and backup technologies.

• Excellent communication skills to liaise effectively with teams and external partners.

• Ability to manage and troubleshoot computer hardware, including Dell systems. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .