• Customer Service Representative

    Robert Half Office Team (La Mesa, CA)


    Description

    Our client, a thriving and customer-focused organization, is looking for a motivated and personable Customer Service Representative to join their team. In this role, you will be the face of the company, providing top-notch service to customers while resolving inquiries and ensuring a positive client experience. This is an excellent opportunity to contribute to a growing organization while expanding your skill set in a supportive environment.

    Core Responsibilities

    + Answer customer inquiries via phone, email, or in person, delivering timely and accurate information with a friendly demeanor.

    + Provide solutions to customer complaints or concerns, escalating complex issues to senior team members when necessary.

    + Assist customers with placing orders, updating account information, processing returns, and resolving payment issues.

    + Maintain accurate records of all customer interactions in the company’s CRM or database system.

    + Stay informed about the company’s offerings to provide clear and helpful guidance to customers.

    + Proactively identify and suggest ways to enhance the customer service experience.

    Requirements

    + Previous experience in customer service, call center, or client-facing roles (1-3 years preferred).

    + High school diploma or equivalent required; college coursework or degree in a relevant field is a plus.

    + Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems or customer service software.

    + Excellent verbal and written communication abilities, strong listening skills, and a calm, professional demeanor under pressure.

    + Ability to think critically and deliver solutions that meet the needs of both the customer and the business.

    + Strong organizational and time-management abilities to handle multiple tasks and inquiries concurrently

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .