• Customer Service Representative

    Robert Half Office Team (Lincolnshire, IL)


    Description

    Essential Job Duties

     

    + Obtains referrals from hospital social workers, physicians, or family members keeping wait lists current.

    + Functions as the Health Center public relations person, providing tours of the facility and pertinent information regarding admissions as well as occasional off-site visits to hospitals and doctor’s offices.

    + Conducts admission interviews with the resident and/or responsible party, obtaining all required financial data, signatures, pertinent social information and medical information, attending physician information, and other pertinent and required documentation prior to admission.

    + Maintains on-going census activity such as admissions, discharges, deaths, room transfers, changes in payment methods, and temporary and permanent apartment status.

    + Maintains Life Care resident statistics, permanent assignments, temporary assignments, and notifies resident and/or the responsible party of permanent and temporary status in the Health Center.

    + Assists in coordinating admissions/transfers/discharges with other departments. Additionally, maintains communication with referrals sources, using appropriate applications and resources. Ensures timely discharge to admission 7 days per week.

    + Serves as one of the primary points of communication and liaison for residents/families and guest concerns and/or inquiries aiding in the communication processes. Follows up on all initial inquiries in a timely manner.

    Requirements

    + Good working knowledge of Medicare Part A and certification procedures. Working knowledge of medical terminology.

    + Clinical Certification Preferred (RN/LPN/COTA/Clinical Social Worker/PT) or Associate/Bachelor's Degree preferred.

    + Assisted Living & SNF experience preferred. Internal sales and tour experience.

    + Must possess excellent written, oral and interpersonal skills, as well as the ability to juggle multiple priorities. Must have strong time management and organizational skills, be able to relate to all levels of management/professionals and be a self-starter, goal oriented, team player.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .