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Description

Are you a people-focused leader with a passion for creating exceptional customer experiences? Do you thrive in fast-paced environments where you can make an immediate impact by providing hands-on support and fostering a positive team culture? If so, we want you to join a local and growing organization as a Customer Service Manager!

Key Responsibilities:

+ Team Leadership: Hire, train, coach, and manage a team of customer service representatives to consistently meet and exceed performance expectations.

+ Hands-On Customer Support: Act as a point of escalation for challenging customer inquiries, ensuring prompt and effective resolution.

+ Performance Management: Establish key performance indicators (KPIs), track metrics, and provide regular feedback to team members.

+ Process Improvement: Identify opportunities to streamline workflows, enhance procedures, and optimize customer experience.

+ Training & Development: Develop resources and learning opportunities to ensure the team stays updated on product knowledge, company policies, and best practices.

+ Cross-Department Collaboration: Work closely with other departments, such as sales or operations, to resolve issues and manage customer expectations effectively.

+ Customer Advocacy: Champion the voice of the customer, providing insights and feedback to senior management to support strategic initiatives.

Requirements

What We’re Looking For:

+ 3+ years of experience in customer service, with at least 1+ years in a leadership role.

+ Strong interpersonal and communication skills, with a natural ability to motivate and inspire others.

+ Proven conflict resolution and problem-solving skills, with a hands-on approach to assisting customers and team members directly.

+ Familiarity with CRM systems, reporting tools, and customer service best practices.

+ Ability to juggle multiple priorities in a fast-paced environment while maintaining composure and professionalism.

+ A customer-first mindset and a passion for building high-performing teams.

Apply today!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .