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Transportation Emergency Dispatcher

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Transportation Emergency Dispatcher

Salary

$46,902.00 - $53,300.00 Annually

Location

100 Mack Avenue, MI

Job Type

Certified-Regular Civil Service

Job Number

202504359032DOTDJ

Department

Dept of Transportation

Division

DDOT Vehicle Operation

Opening Date

05/29/2025

Bargaining Unit

1100

+ Description

+ Benefits

+ Questions

Description

The City of Detroit's Department of Transportation (DDOT) is currently seeking Transportation Emergency Dispatchers for the DDOT Vehicle Operation Division.

Under general supervision, on an assigned shift, the Transportation Emergency Dispatcher receives reports of transportation operating emergencies by radio, telephone, and computer terminal to determine appropriate remedial actions using radio and telephone to provide instructions to operating personnel, and to relay information and instructions to operators, service inspectors, and other divisions and departments involved.

Examples of Duties

+ Receive by telephone, radio, and computer terminal, reports of accidents, detours, fires, equipment breakdowns, and other operating and maintenance emergencies.

+ Contact Transportation Equipment Operators (TEO), Service Inspectors, terminal personnel, police, fire, and other agencies, to obtain information bearing on transportation emergencies.

+ Use multiple channel radio console and telephones to relay information and instructions to TEO's, Service Inspectors, and police and fire agencies.

+ Instruct TEO's regarding measures to take in cases of coach malfunction.

+ Maintain continuous logs of the location and movements of emergency crews and field investigation personnel, healthy coach reports, and similar section logs, as assigned.

+ Enter incident data into computer by keyboard entry devices to dispose of dispatch calls.

+ Write brief reports in standard format of accidents, injuries, and other major incidents affecting service.

+ Operate office security monitor, telephone equipment, master recording monitors and other related equipment.

Minimum Qualifications

Qualifications (required):

+ High School graduation or G.E.D.

+ Three (3) years of experience in operational phases of a large urban transit system.

Qualifications (preferred):

+ Advanced training in transportation methods.

+ Three (3) years of experience in station operation and service supervision.

Supplemental Information

Evaluation Plan

+ Interview: 70%

+ Evaluation of Training, Experience & Personal Qualifications: 30%

Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

+ Veteran Points: 0 – 15 points

+ Detroit Residency Credit: 15 points

LRD: 09/11/2024

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

Please describe your highest level or education and/or any special certifications relevant to emergency dispatch.

02

Please describe a time when you deescalated an emergency situation.

03

Please describe how familiar you are with the City of Detroit's cross streets, terminals, bus stops, and the general Detroit area.

04

How many years of experience do you have dispatching for an urban transit system?

+ 0-3

+ 4-6

+ 6 or more

Required Question

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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