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**Job Title** : Healthcare Collections - Self-Pay (Remote)

**Department** : Collections

**Reports To** : Self Pay Team Lead

**Location:** Remote (Work-from-Home)

**Schedule:** 2 weeks Training Monday to Friday, 8am- 4:30pm EST.

Work Monday to Friday, 8am- 5:00pm EST and one day 11:30 am -8pm EST (can change)

**Experience:** 1 to 2 years (Experience in Healthcare Products and Patient Calling preferred)

**Travel:** None required

Summary

Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships.

Essential Functions

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.

• Understand and utilize HIPAA and TCPA guidelines during each call.

• Ensure all required statements have been sent for accounts handled and request statements as necessary.

• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.

• Assist in making outbound calls when required.

• Perform other activities and responsibilities as assigned.

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Competency

• **Customer Service Skills** : Ability to manage difficult customer situations and respond promptly to customer needs.

• **Oral Communication Skills** : Speak clearly and effectively; ability to listen and seek clarification.

• **Problem-Solving Skills** : Identify and analyze information to develop solutions.

• **Detail-Oriented** : Attention to detail in all tasks.

• **Medical Billing and collections: co-payments and self-pay, under insurance**

• **Tech resourceful:** able to set up laptop, connect to VPN, and follow basic troubleshooting steps if needed

Required Education and Experience

1. High school diploma.

2. 1-year Collections/self-pay in Healthcare: working with patients

3. 1-year HER Software Epic

Preferred Education and Experience

1. Associate’s degree.

2. Two years of related experience.

3. Self-pay collections in healthcare

Salary and Other Compensation:

Applications will be accepted until june 13, 2025.

The hourly rate for this position is between $16.00 – 19.00 per hour + monthly Bonus, depending on experience and other qualifications of the successful candidate.

Bonus: This position is eligible for Cognizant’s discretionary monthly bonus program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.