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Under general supervision, the Customer Service Representative I is responsible for processing orders via phone or by way of written requests (e.g. mail, email, fax, or EDI), as well as handling and resolving customer complaints, and servicing requests or inquiries in a professional and expedient manner. Incumbent performs related work and other duties as required.

ESSENTIAL DUTIES:

• Receives, researches and answers customer inquiries and requests regarding accounts, products, repairs, pricing, promotions, terms and services offered.

• Processes customer orders, which could include dealer orders, end user promotions, repair orders from International, Institutions, and end users.

• Evaluates information to determine if feedback constitutes a complaint.

• Guides complaint resolution to ensure that proper and satisfactory closing is obtained from dealers, dentists, etc.

• May be responsible for reviewing, documenting, logging, maintaining and/or initiating the investigation for potentially serious complaints.

• Processes literature and lead requests as received from customers or field force representatives.

• Researches customer inquiries and assures satisfactory completion.

• Processes promotional orders, dental convention orders, loaner requests, customer credit requests, and fulfills free-goods requests.

• Tracks customer orders

• Acknowledges customer purchase orders.

• Interfaces in a professional manner with internal and external customers via phone, fax, email, mail, and in person.

• Maintains daily interaction between Shipping, Accounting, Planning, Product Service, and Customer Service departments.

RELATED DUTIES:

• Participates in special project teams as requested.

• Remains current on changes in policies, procedures and products and promotions.

• Identifies needs and makes recommendations regarding revisions to policy and procedures.

MINIMUM QUALIFICATIONS: Training and Experience

• High school or high school equivalency diploma.

• At least 1 year related experience in Sales or Customer Services.

• Demonstrated ability to deal effectively with customers and strong telephone etiquette skills.

• Experience in/or appreciation for the dental industry is a plus Knowledge, Abilities and Skills

• Experience in resolving conflict and problem solving, sometimes in a stressful environment.

• Knowledge of MS Office, including Excel and MS Word.

• Knowledge of Salesforce or other CRM systems, and order entry such as Infor Smart Office or AX.

• Ability to perform basic arithmetic computations.

• Strong oral and written communication skills are required.

• Good organizational skills.

• Capable of working independently.

PHYSICAL REQUIREMENTS:

• Frequently required to sit, stand, and walk.

• Able to use a personal computer, phone and other office equipment, unassisted. High speed internet and a quiet professional work environment necessary for any remote work.

**Pay Details:** $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance