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Overview

Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

Description:

This is a vendor management analyst position within the IT Operations and Governance organization. This position has vendor infrastructure service delivery oversight and relationship management responsibilities, primarily for server & hosting services, backups, alert monitoring, and data center maintenance. The successful candidate will partner with our IT services provider to ensure available and reliable IT infrastructure services for hosting and storage, data center, and Level 1 monitoring. The successful candidate will collaborate and coordinate with the vendor tower leader and team, review tower performance to SLA’s, backlog of service requests and incidents, ensure technology upgrade roadmaps are understood, ensure appropriate data center protocols and maintenance is followed, support appropriate vendor team member onboarding and accesses, review, plan, and represent requests for maintenance, budgets, and leases, act as an escalation point, and proactively coordinate with other infrastructure or application tower leaders where appropriate.

The preferred candidate for this role will have prior experience with vendor partnership and delivery management, a broad knowledge of IT infrastructure, team communication and prior leadership experience, be able to communicate both written and verbally across the organization and levels in a professional manner.

Responsibilities

Key Accountabilities:

+ Collaborate with outsourced service providers and internal stakeholders

+ Partner with outsourced services providers to ensure IT infrastructure services meet standards, meets or exceeds SLA’s, implement process improvements, resolve escalations, and set priorities as needed

+ Work within the established vendor management governance framework

+ Monitor backlog and address for mitigation

+ Ensure representation regarding IT outages or issues

+ Remove roadblocks or escalate, as appropriate

+ Ensure appropriate data center protocols and maintenance are followed

+ Ensure technology upgrade roadmaps are understood

+ Support appropriate vendor team member onboarding and accesses,

+ Review, plan, and represent requests for maintenance, budgets, leases and renewals

+ Proactively coordinate with other infrastructure or application tower leaders where appropriate.

Qualifications

Required Qualifications:

+ Bachelor of Science in related IT discipline

+ 3+ years of related experience

+ Strong interpersonal and communication skills

+ Demonstrated leadership skills

+ Must be onsite at the Wichita facility

+ Vendor performance and relationship management experience

Preferred Qualifications:

+ Sourcing and negotiation experience

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.

Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.