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Data Communications Specialist

Department:One Stop Student FIn'l & Reg Svcs

Data Communication Specialist

Office of Financial Aid

This is a grade E position, working 8:30-4:30 pm M-F, 35 hours a week. The last day for internal candidates to apply for this position is Friday, May 16, 2025.

Who we are:

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 9,000 students from across the globe. Within its five colleges, students immerse themselves in a transformative, career-focused education across the liberal arts and sciences, fine arts, business, engineering, public safety and public service. More than 100 academic programs are offered, all grounded in a long-standing commitment to collaborative, interdisciplinary, project-based learning.

The Data Communication Specialist provides clerical support for the Financial Aid Office. This position also has the main responsibility of printing, mailing, and emailing award information, missing document letters and other follow-up correspondence. Assists customers in answering general financial aid questions over the telephone and by email. The Data Communication Specialist also provides general support for the Financial Aid Office in ordering supplies, processing purchase orders, coordinating the repair/maintenance of office equipment, assists with the organization and shredding of the student files. This position also assists in covering the front desk duties of the One Stop during busy times, lunch, breaks, vacations, etc. when needed.

You will:

+ Responsible for all written communication to students i.e.; printing, mailing and/or emailing award letters, missing information letters, bursar loan notifications, exit counseling letters, etc. Use of Argos is sometimes needed in addition to PowerFAIDS.

+ Coordinate with the Duplication department regarding necessary printing projects.

+ Review returned mail using other addresses in PowerFAIDS or Banner to resend document.

+ Assist with answering/returning overflow phone calls, responding to emails, or logging voicemail messages.

+ Provide information to students, parents, and staff members outside of the Financial Aid Office, regarding financial aid procedures, missing documents, etc.

+ Open mail/electronic faxes and perform quality control prior to entering data into PowerFAIDS including any necessary follow up with families to correct submitted information.

+ Scan and organize documents into electronic filing system.

+ Assist with daily internal coding and tracking in PowerFAIDS.

+ Distribute necessary documents in received mail to professional staff in office for processing.

+ Provide clerical support for and receive instruction from office staff members.

+ Serve as backup for processing purchase orders.

+ Manage supply of all financial aid forms, paper, letterhead, envelopes, etc.

+ Co-ordinates filing, shredding of old files, etc. Create student folders when necessary.

+ Coordinate maintenance and repair on copiers/fax machines with outside vendors.

+ Submit requests through UNH Support Services.

+ Maintain office calendars regarding prospective student one on one appointments through Admissions software as well as reporting appointment no shows in Navigate.

+ Maintain spreadsheets in Teams for various office projects.

+ Coordinate with Admissions Office regarding award letter reprinting for Accepted Student Day events.

SECONDARY DUTIES:

+ Assist with One Stop Office clerical projects.

+ Cover the front desk of the One Stop. This includes using strong customer service skills while triaging appointments and walk-in traffic for all 4 offices in the One Stop area.

+ Other duties as assigned by supervisor.

You need:

+ Basic computer skills required

+ Bachelor-s Degree preferred

+ Ability to work well with people from diverse backgrounds: clients, coworkers, other parties

+ Strong interpersonal and oral communication skills

+ Strong organizational skills and the ability to multi-task

What-s In It for You:

+ Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.

+ Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program

+ Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities

+ Employee Discounts on products, services and educational opportunities

+ Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year-s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable

*The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEM OPT authorization cannot be considered for employment.