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Technical Support Specialist

**Job Reference Number:** 30561

**Employment Type:** Full-Time **,** Onsite

**Segment:** Education

**Brand:** Aladdin-Campus-Dining

**State:** West Virginia (US-WV)

Overview

We are hiring for a hands on IT Support Specialist to support all of our on Campus Technology for new client at the West Virginia University. The POS (Point of Sale) technology, including setting up, and troubleshooting all systems. This is a great opportunity for someone who can work indepently and is self driven as this is a one person department. They will be the point of contact for all IS support for our on campus team members. This role requires strong technical troubleshooting skills and ideally the person must be customer service oriented. You will also serve as the liason to our WVU Technical Counterparts.

Duties

+ Support and troubleshoot all Point of Sale technology

+ Providing support for onsite technology (Laptops, printers, digital displays and monitors)

+ Ensure PCI compliance with information security policies and best practices across all systems.

+ Collaborate with cross-functional teams to identify technology needs and provide effective solutions.

+ Monitor system performance, troubleshoot issues, and implement necessary upgrades or changes.

Qualifications

+ Proven experience in information systems management or a related field.

+ Experience Point of Sale systems is a plus

+ Helpdesk and IS Support Experience

+ Experience Micros POS and Grub Hub online order a plus

+ Ghost Kitchen or other Digital Signage Systems a plus

+ Strong communication skills with the ability to convey technical concepts to non-technical stakeholders.

+ Must be able to lift up to 25-30lbs

+ Local travel to satelite campuses required (you will be walking campus quite a bit)

+ A degree in Computer Science, Information Technology, or a related field is preferred.

Join us in this pivotal role where you will have the opportunity to shape our oncampus Technology.

Job Type: Full-time

Pay: $65,000-$85,000.00 per year

Benefits:

+ Medical

+ Dental

+ Vision

+ Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity

+ Discount Program

+ Commuter Benefits (Parking and Transit)

+ EAP

+ 401k

+ Sick Time

+ Holiday Pay (9 paid holidays)

+ Tuition Reimbursement

+ Paid Time Off

\#LI-KM1 #indeedelior

About Aladdin:

As our higher education segment, Aladdin serves colleges and universities across the United States. From dining halls to sporting events, we recognize how important food is to the college experience, and strive to ensure that students receive delicious, healthy food to fuel them through education and life.

About Elior-North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

**Disclaimer:** This job description can be revised by management as needed.