• Collections Representative

    Aston Carter (West Henrietta, NY)


    Collections Specialist Opening!!

    Description

    This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service. The ideal candidate will build strong partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain healthy cash flow.

    Requirements:

    This position requires a professional demeanor, strong communication skills, and the ability to balance the company’s financial goals with preserving customer relationships.

    Key Responsibilities:

    Soft Collections and Customer Communication:

    Contact customers via phone, email, and other channels to follow up on overdue invoices in a respectful and customer focused manner.

     

    Maintain a professional and empathetic approach to addressing customer concerns.

    Customer Account Management:

    Review and monitor accounts receivable aging reports to identify overdue accounts.

     

    Document all collection activities, customer interactions, and payment commitments.

    Collaborate with Credit Analyst:

    Partner with the credit analyst to evaluate customer payment trends.

     

    Share feedback and insight from customer reactions to help refine credit terms and account strategies.

     

    Work together to resolve complex payment issues, including but not limited to disputes or escalations.

    Customer Service Focus:

    Ensure a positive experience through the collections process.

     

    Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutual beneficial solution.

     

    Provide prompt and clear responses to customer inquiries about account status, billings, and payments.

     

    Additional Skills & Qualifications

     

    Proven experience in collections, accounts receivable, or customer service in business to business (B2B) environment

     

    Strong interpersonal and communication skills, with the ability to navigate challenging conversations while maintaining positive relationships.

     

    Demonstrate ability to work collaboratively with cross-functional teams, including credit and finance.

     

    Proficient in Microsoft Office Suite (Excel, Word, Outlook)

     

    Familiarity with credit analysis processes is a plus.

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $15.00 - $17.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in West Henrietta,NY.

     

    Application Deadline

     

    This position is anticipated to close on Jun 12, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.