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Program Assistant

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

This role requires someone with at least 7 years of professional experience and at least 2 years of experience program administration, HR operations, or employee benefits.

Position Summary:

We are seeking a detail-oriented and service-driven Program Assistant to support our Education Assistance Program. This role is responsible for managing team member cases, processing reimbursements, coordinating registrations, and facilitating payroll interactions related to educational benefits. The ideal candidate will ensure a smooth and efficient experience for employees pursuing educational development through the program.

Key Responsibilities:

• Case Management:

• Serve as a point of contact for team members participating in the education assistance program.

• Track and manage individual cases from submission through completion.

• Provide timely responses to inquiries and support requests.

Reimbursement Processing:

• Review and verify documentation for tuition and fee reimbursements.

• Ensure compliance with program policies and eligibility criteria.

• Coordinate with finance and payroll teams to process payments accurately and on time.

• Registration Coordination:

• Assist team members with course registration processes when applicable.

• Maintain records of approved institutions, programs, and courses.

• Monitor deadlines and ensure timely submission of required documentation.

Payroll & Compliance Support:

• Collaborate with payroll to ensure accurate tax treatment of reimbursements.

• Maintain confidentiality and compliance with data privacy and employment regulations.

• Support audits and reporting requirements related to the program.

Program Improvement:

• Identify opportunities to streamline processes and enhance the employee experience.

• Assist in updating program materials, FAQs, and internal communications.

• Support data collection and reporting for program evaluation and improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience).

• 2+ years of experience in program administration, HR operations, or employee benefits.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite and experience with ServiceNow or case management systems.

• Familiarity with payroll processes and education reimbursement policies is a plus.

Preferred Attributes:

• Customer-focused mindset with a passion for supporting employee development.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience working in a corporate HR or learning and development setting.

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.