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System One has an exciting Systems Analyst opportunity with a partner in the Tulsa, OK area. This position is a permanent, full-time opportunity requiring in-person, on-site work during normal business hours.

Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.

Primary Responsibility: We are seeking an experienced and detail-oriented Systems Analyst to support and evolve our client's CRM, CPQ, ERP, and other platforms as part of the Digital Solutions team. This role is critical in enabling operational efficiency across departments by enhancing system functionality, maintaining system integrity, and driving configuration and integration initiatives. The ideal candidate combines technical aptitude, platform experience, and strong communication skills to bridge business needs with system capabilities. This position supports daily operations, larger project initiatives, and long-term scalability of tools that are vital to Sales, Engineering, Field Service, Product and Project Management teams.

What You'll Do:

CRM & CPQ System Enhancements

+ Partner with business stakeholders to gather and translate functional requirements into scalable system enhancements.

+ Configure Salesforce functionality using declarative tools including Flows, Process Builder, Validation Rules, and Custom Objects.

+ Extend Sales and Revenue Cloud capabilities using Salesforce CPQ and io, especially for complex product configurations.

+ Collaborate with Engineering and Operations teams to maintain alignment between Salesforce CPQ, ERP systems, and 3D modeling workflows.

System Support & Maintenance

+ Investigate and resolve bugs, data integrity issues, or system errors in Salesforce and other systems integrated with it.

+ Monitor user-reported issues and prioritize support tickets in collaboration with business stakeholders.

+ Maintain and update system documentation, configuration notes, and process flows to reflect current-state architecture.

Integration & Automation

+ Support and maintain integrations between Salesforce, ERP, and third-party platforms using APIs or middleware tools like MuleSoft and Zapier.

+ Work with internal developers or external vendors to enhance or troubleshoot API connections.

+ Automate manual processes using low-code/no-code tools such as Salesforce Flow, ERP workflows, or integration platforms.

Deployment & Change Management

+ Use Gearset to manage version control, deployment pipelines, and sandbox changes for Salesforce development.

+ Participate in system testing, user acceptance testing (UAT), and change management activities to ensure smooth deployments.

+ Coordinate with QA or admin teams to validate functionality across environments before production releases.

Cross-Functional Collaboration

+ Serve as a systems liaison between Sales, Engineering, Field Services, Product and Project Management, and IT teams to ensure end-to-end solution design.

+ Help departments understand current capabilities and drive adoption of new tools or workflows.

+ Conduct training or knowledge transfer sessions to support end users and power users.

Required Qualifications

+ 8+ years of experience in a Systems Analyst, Business Analyst, or CRM Admin role.

+ Hands-on experience configuring and supporting Salesforce in a professional environment.

+ Working knowledge of Salesforce CPQ and/or io, especially related to guided selling or product rule configuration.

+ Familiarity with ERP systems (e.g., Syspro, NetSuite, SAP, etc.) and how they integrate with CRM.

+ Understanding of APIs and system integration concepts.

+ Experience with deployment tools like Gearset, Copado, or similar.

+ Ability to manage competing priorities, communicate effectively across departments, and document technical work clearly.

+ Bachelor's degree in business, Software Engineering, Computer Science, or related field OR an equivalent combination of education and relevant experience.

What Qualifies You:

+ Experience with 3D product modeling or CAD systems, especially in integration with CPQ or ERP tools.

+ Familiarity with database concepts (e.g., SQL, data schemas) and data transformation logic.

+ Familiarity with tools like Zapier and MuleSoft.

+ Experience with low-code platforms beyond Salesforce (e.g., Power Apps, ServiceNow).

+ Professional experience in Agile Scrum processes and management structure

+ Strong problem-solving and analytical skills with a high attention to detail.

+ Excellent verbal and written communication and an ability to translate technical details for non-technical users.

+ Self-starter attitude with the ability to work both independently and collaboratively.

+ Organized and methodical with a continuous improvement mindset.

Ref: #208-Eng Tulsa

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.