• Behavioral Health Referral Specialist - PRN

    Texas Health Resources (Arlington, TX)


    Behavioral Health Referral Specialist

     

    _Texas Health Behavioral Health Central Intake department is looking for a top skilled Referral Specialist. Is that you?_

     

    **Work location:** Texas Health Resources, 612 E. Lamar Arlington, TX 76011

    **Work hours:** PRN (As Needed, not eligible for benefits) Rotating shifts

    Education

    • High School Diploma or Equivalent Required Or

    + Associate's Degree Preferred

    Experience

    • 1 Year Customer Service Experience Required and

    • 1 Year In a contact center environment, referral processing and scheduling experience and/or healthcare environment. Preferred and

    • 1 Year Behavioral healthcare experience Preferred and

    + 1 Year of clinic scheduling, referral navigation and benefit verification and insurance verification Preferred

    What You Will Do

    • Manages work time effectively and supports team in answering customer calls/contacts to meet service level goals.

    • Process and complete scheduling of referrals as directed by referring provider, following department protocols and expectations.

    • Utilizes exceptional customer service skills to communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care.

    • Completion of patient registration including verification of benefits and patient estimates.

    • Documents referral information in tracking program to be consistent with documentation in the EMR.

    • Messaging leadership/referring provider/ or designated clinic staff any and all patient care related concerns or relevant information.

    • Redirecting clinical conversations to clinical personnel.

    • Provides quality customer service through effective communication skills and use of knowledge of THR Behavioral health Services.

    • Continuously builds on knowledge base of THR behavioral health services, programs and marketing activities and strives to provide added value to each customer contact.

    Additional perks of being a Texas Health employee

    • Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

    • Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

    • Strong Unit Based Council (UBC).

    • A supportive, team environment with outstanding opportunities for growth.

     

    Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.

     

    **_Do you still have questions or concerns?_** Feel free to email your questions to [email protected] .

     

    Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

     

    We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.