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Job Description

The Clinical Oncology Nurse Navigator (ONN) is a professional registered nurse with oncology-specific clinical knowledge, who provides individualized assistance to the patients, families, and caregivers through informed decision making, timely access to quality health and psychosocial care, and coordination of appropriate follow-up visits throughout the cancer continuum. This individual helps overcome healthcare system barriers, influence the systems and behaviors, and address the gaps of care through research and evidence-based practices guided by regulatory committees and professional organizations.

The Clinical Oncology Nurse Navigator supports the organizational strategies to deliver high-quality care to the population served through community needs assessment, navigation program development, marketing and outreach, and ONN specific-outcome metrics (i.e., care coordination, guidance, education, and advocacy) established by the organization.

The Clinical Oncology Nurse Navigator initiates, develops, and implements mechanisms for effective collaboration with the interdisciplinary team, that includes (but not limited to), new patient coordinators (NPC), clinical oncology associates, clinical coordinators (RNs), clinical infusion nurses, advanced practice providers (NPs & PAs), physicians, social workers, and nursing/administrative leadership for the attainment of the highest standards of patient care.

Responsible to:

This position reports directly to discipline leadership with a professional line to MSH Nursing or related disciplines professional practice leadership.

Responsible for:

Developing and implementing a plan of care for a specialty patient population, and/or specialty specific standards of care organization wide.

Qualifications

+ Bachelor of Science with a major in nursing required.

+ Master’s degree preferred

+ 3-5 years minimum demonstrated clinical and administrative expertise in the area of nursing practice assigned.

+ 2-3 years’ experience in Oncology

+ Licensed as a registered nurse with current registration in New York State.

+ OCN Certification

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $96,461.00 - $144,692.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 870 - Cancer Center - MSQ, Mount Sinai Queens

Responsibilities

PATIENT CARE

+ Delivers patient care by incorporating the tenets of the professional practice model of Relationship-Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards.

+ Organizes and leads in the execution of day to day patient care coordination, as appropriate to program objectives and areas of clinical expertise.

+ Assists patients in accessing cancer care and navigating health care systems using a thorough chart review in EMR systems.

+ Assesses barriers to care and engage patients and families in creating potential solutions to financial, practical, and social challenges.

+ Identifies appropriate and credible resources responsive to patient needs (practical, social, physical, emotional, spiritual), taking into consideration reading level, health literacy, culture, language, and the amount of information desired.

+ Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of a robust plan of care throughout the cancer care continuum.

+ Establishes and implements short and long term goals, objectives, policies and operating procedures to ensure a high level of performance in nursing care delivery to the specialty patient population.

+ Educates patients and caregivers on the multidisciplinary nature of cancer treatment, the roles of team members, the promotion of health, and what to expect from the health system, while anticipating needs and readiness to learn.

+ Follows up with patients to support adherence to the agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the interdisciplinary team.

Patient Experience

+ Leads nursing practice using the tenets of the Professional Practice Model of Relationship-Centered Care for the promotion of the patient experience.

+ Assesses patient capacity to self-advocate and help patients optimize time with their doctors and treatment team (e.g., prioritize questions, clarify information with the treatment team).

+ Communicates effectively with patients, families, and caregivers to build a trusting relationship.

+ Employs active listening and remain solutions-oriented in all interactions with patients, families, and members of the healthcare team.

+ Empowers patients to communicate their preferences and priorities for treatment to their healthcare team and participate in their wellness by providing self-management and health promotion resources and referrals.

+ Demonstrates sensitivity and responsiveness to a diverse patent population, including but not limited to, diversity in gender, age, culture, race, religion, abilities, and sexual orientation.

+ Demonstrates a commitment to ethical principles about confidentiality, informed consent, business practices, and compliance with relevant laws, policies, and regulatory requirements.

+ Demonstrates caring, respect, compassion, empathy, and active listening through dialogue, body language, and actions.

+ Follows up on all patient concerns promptly, provides service recovery as needed, and escalates patient concerns as appropriate.

Quality and Safety

+ Practices safe and efficient patient-centered care, identifying and escalating barriers, and opportunities for improvement.

+ Collaborates with the interdisciplinary team to create and implement quality improvement projects, evidence-based practice activities, and nursing research studies.

+ Identifies and investigates issues or variances in practice/operations and escalate accordingly.

+ Implements principles of high reliability to identify and avoid high-risk behaviors to provide a safe environment for patients.

+ Escalates potential safety hazards or gaps from best practice following the institutional chain of command protocol.

+ Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives.

Operations

+ Supports implementation of the mission, vision, goals and objectives of the department throughout the clinical service, and individual patient care units.

+ Demonstrates patient-focused and cost-effective approaches to patient care in terms of equipment, staff, supplies, and all other resources.

+ Escalates any issues, variance, or deficits to Assistant Nurse Managers, Clinical Nurse Managers accordingly.

+ Accurately and thoroughly documents all encounters in the EMR in compliance with hospital, regulatory and legal requirements, and standards of care.

+ Facilitates the care continuum on a continuous basis. Educate patients on advance care planning as well as accessing medical records via My Chart accordingly.

+ Perform glucometer/code cart as assigned.

Administrative Practice

+ Collaborates with other members of the health care team in the development, implementation, and ongoing review of policies, procedures, and standards of care for designated patient populations.

+ Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards. Assures readiness for Joint Commission and other agency surveys and presents related programs during Joint Commission and other agency visits.

+ Participates in the development and implementation of continuous quality improvement programs to support the professional practice model and care delivery systems

+ Participates in quality management activities including identifying and communicating issues of performance improvement and risk in a timely manner, using chain of command.

+ Leads and participates in committee activities

Professional Development

+ Supports the mission, philosophy, goals and objectives of the Department of Nursing or Related Discipline and The Mount Sinai Hospital.

+ Maintains clinical and leadership competencies, supports relationship centered care, the professional practice model, the care delivery model and is responsible and accountable for their own nursing practice.

+ Approaches patients, families and other members of the health care team in a professional, respectful manner.

+ Serves as a clinical role model and resource to leadership and nursing staff in the development and implementation of nursing standards consistent with the established model of care.

+ Contributes to the environment of care to support clinical colleagues, patients and their families, and members of the healthcare team.

+ Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy.

+ Incorporates ethical principles into decision making for patients and family members.

+ Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning, and innovation for self and others.

+ Acquires knowledge and skills relative to the role, patient population, clinical specialty and local, and/or global health community needs through continued education professional organizations and other related activities.

+ Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives.

+ Advances as a clinical leader through acting in the charge role, as a patient throughput facilitator and resource person for the unit/clinical service area.

+ Articulates the values of research and evidence-based practice and its application to nursing practice and the environment of care.

+ Contributes to the profession of nursing through participation in hospital committees and professional organizations.

+ Works collaboratively with clinical leadership and supportive resources to ensure that patients have access to comprehensive interdisciplinary patient and family educational programs throughout their care trajectory.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $96461 - $144692 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.