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Programmer/Analyst III Application Development – SDSAF Public Safety Team

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Programmer/Analyst III Application Development – SDSAF Public Safety Team

Salary

$59,393.00 - $98,237.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Remote Employment

Remote Optional

Job Number

13154

Department

Information Technology

Opening Date

05/29/2025

Closing Date

6/1/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. It is comprised of three technical bureaus which are Business Enablement, Customer Success and Productivity, and Technology Infrastructure and Cybersecurity. There is a continual need for technology solutions that meet business function and organizational needs, while balancing security and support requirements. IT sets technology policy direction for the enterprise, identifying, recommending, implementing, and maintaining technology and solutions to support the City’s business needs. Collectively, the 95 IT staff members work together to provide essential services and technical support to all City staff and business functions while maintaining a supportive, respectful, and inclusive culture in the department.

We are seeking a technically excellent and customer-focused Programmer/Analyst III (PA III) for the Public Safety team in the Business Enablement bureau. This position provides application support for the applications primarily used by the City’s Fire/Rescue and Police Departments, and the Emergency 911 Division which include the main and alternate 911 Dispatch Centers. Applications include but are not limited to the City's Computer Aided Dispatch, Mobile Public Safety, and Police Records Management Systems. The PA III is the entry-level position for the IT-Public Safety Team, and responsibilities require well-rounded technical, analytical, and troubleshooting skills due to the complex technical environment of public safety customers, and the requirement to serve a 24x7 support shift where independent decision-making is required. Tasks also include performing monthly Microsoft server updates to the Public Safety servers and installation and configuration of various public safety applications.

The person in this position will perform professional systems analysis development and/or maintenance work of City public safety applications. This includes the following tasks.

+ Identify, manage, and provide enterprise-wide public safety business solutions.

+ Create Standard Operating Procedures for public safety users and software.

+ Manage public safety users and functions.

+ Review hardware and software requirements and functions in a public safety enterprise environment.

Department Hiring Salary Range: $59,393 - $68,301

Essential Functions

Essential functions include but are not limited to:

Administrative:

+ Analyze and document user functions pertaining to public safety.

+ Ability to prepare and write business correspondence, application installation instructions, and end-user training guidelines in clear and concise English is required.

+ Ensure department policies are adhered to and are synchronized with business requirements.

Analysis and Maintenance:

+ Recommend, oversee installs, and support application software and hardware.

+ Perform problem analysis and resolution, designing, implementing, testing, debugging, and maintaining public safety end user environments.

Support:

+ Maintain, monitor, and resolve issues related to user environments and public safety applications.

+ Perform monthly updates on public safety servers.

+ Monitor daily Helpdesk ticket submissions and work requests.

+ Provide week-long 24x7 support on a rotating basis.

Miscellaneous:

+ Collaborate with teammates, customers, and vendors on long or short-term projects.

+ Perform other related duties as required.

Education/Experience

Work requires broad knowledge in a general professional and/or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Three years' experience as a programmer analyst or systems analyst.

The preferred candidate will have experience with administering multi-user public safety applications including records management and Computer Aided Dispatch systems in a 24hr environment.

Preferred academic courses or areas of concentration to perform the required job duties include Microsoft Office/O365 applications (Outlook, Teams, Word, Excel, and so on), HTML/XTML languages, and report development (Microsoft Power BI, BIRT).

Preferred license(s) and/or certification(s) include currently holding or the ability to pass CJIS certification.

Additional Information & Requirements

Work Location: 800 E. City Hall Ave., Norfolk, VA 23510

Work Hours: Monday-Friday 8:00AM-5:00PM (40 hours per week). As a member of an essential department, the person in this position is required to report to work at Norfolk city offices on a regular basis, and within an hour of being notified of an event or emergency.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

03

How many years of experience do you have in information technology, programming and systems analysis?

+ Less than 1 year

+ 1 to 3 years

+ 3 to 5 years

+ More than 5 years

+ I do not have any experience

04

How many years of experience do you have providing 24X7 on-call support for mission-critical applications?

+ Less than 1 year

+ 1 to 3 years

+ 3 to 5 years

+ More than 5 years

+ I do not have any experience

05

How many years of experience do you have working with Public Safety applications?

+ Less than 1 year

+ 1 to 3 years

+ 3 to 5 years

+ More than 5 years

+ I do not have any experience

06

Do you have experience and/or knowledge of working with HTML/XML languages?

+ Yes

+ No

07

Have you ever worked with a vendor hosted environment?

+ Yes

+ No

08

Do you have experience developing reports in Power BI, BIRT, etc?

+ Yes

+ No

09

Select the option that best describes your expertise using Microsoft Office products.

+ Beginner

+ Intermediate

+ Advanced

+ Expert

+ I do not have any experience

10

This position requires reporting to work at the IT administrative offices, 911 center, or other location in Norfolk on a regular scheduled basis or within an hour of notification of an event or emergency. Are you willing to comply?

+ Yes

+ No

11

The departmental hiring range for this position is $59,393 - $68,301.95. Are you willing to accept the position at this salary?

+ Yes

+ No

12

Are you willing to submit to an extended background check necessary to access or work with Criminal Justice Information Systems (CJIS) data and computer systems? (NOTE: This is not a check to grant a security clearance.)

+ Yes

+ No

13

Do you have a driver’s license valid in Norfolk, Virginia?

+ Yes

+ No

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

15

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

16

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

Required Question

Employer

City of Norfolk

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