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Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$46,400.00 - $76,600.00

Target Openings

1

What Is the Opportunity?

This position is hybrid (3 days in office, 2 days remote) and can office out of any of the following locations:

Diamond Bar, CA

Irvine, CA

Rancho Cordova, CA

Walnut Creek, CA

Under general supervision, this position is responsible for assigning claims to appropriate claim professionals. Coordinating and monitoring claim professional activities to ensure prompt inspections and maximization of adjuster resources.

What Will You Do?

+ Assigns claims to appropriate claim professionals and independent adjusters as required to maintain an equitable distribution of workload throughout assigned territories.

+ Maintains contact and open communication with leadership and claim professionals throughout the day in order to alert and assign new claims appropriately.

+ Makes quality initial contact with insured as appropriate, consistently providing superior customer service to internal and external customers.

+ Utilizes knowledge of Personal and/or Business Insurance coverage to triage based on file complexity and severity and escalates to supervisor as appropriate.

+ Recognizes Subrogation potential and Travelers Investigative Services involvement.

+ Balances daily workloads including notices, task assignments and reassignments taking into account location, proximity, territory and skill set required. Reviews relevant operational management information and shifts resources as necessary to achieve optimal productivity and customer service.

+ Accurately and thoroughly documents information in claim system. Document changes to assignments in file notes.

+ Directs information in real-time to appropriate system or staff. Includes tracking of assignments using Excel and leveraging COGNOS data in combination with other tools.

+ Proactively leverages information to identify trends, emerging issues and opportunities (i.e. remap-realign territories) to be more effective and communicates proposal to local leadership.

+ Monitors pending assignments to assist office leadership with maintaining high service levels (i.e. leveraging reports such as Property Pending Inspections and Property Scheduled Inspections).

+ May participate on occasional Catastrophe duty including other offices and states as may be required. Also works with the National Catastrophe Center to support Virtual Resolution claim triage and assignment: Property only.

+ Other duties as assigned.

+ Perform other duties as assigned.

What Will Our Ideal Candidate Have?

+ Associate or Bachelor's Degree with 2 years of work and/or customer service related experience preferred.

+ Claim experience preferred.

+ Ability to determine geographic locations, including map reading ability - Intermediate.

+ Executes business strategy at the desk level - Intermediate.

+ Understands assigned line of business and overall Claim operations; uses/applies knowledge of specific line of business - Basic.

+ Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail - Intermediate.

+ Strong judgment and decision making skills - Intermediate.

+ Leads change - Basic.

+ Drives results - Basic.

+ Creates and sustains a dynamic workplace - Basic.

+ Promotes enterprise culture - Basic.

+ Accountability - Intermediate.

+ Exhibits courage, conviction, and credibility - Basic.

+ Communicates effectively and influences Others - Intermediate.

+ Initiative - Basic.

+ Collaboration - Intermediate.

+ Innovative and strategic thinker - Basic.

+ Business knowledge/technology - Basic.

What is a Must Have?

+ High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree required.

What Is in It for You?

+ **Health Insurance** : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .