• Aloha Restaurant Engineer

    TEKsystems (Columbus, OH)


    Skills

     

    aloha, cloud, splunk, itsm, Azure, Devops

     

    Top Skills Details

     

    aloha, cloud, splunk, itsm

    Description

    As the Aloha POS (Point of Sale) Engineer, you will be responsible for enhancing the Restaurant Crew experience by maintaining stability in the restaurant technology environment. You will be responsible for resolving chronic and pervasive restaurant issues through high-touch problem management, process and knowledge standardization, monitoring, and measuring.

     

    WHAT YOU’LL DO

     

    Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company.

     

    Utilize multiple toolsets, including observability tools, logs, video footage, and call recordings to investigate and resolve pervasive restaurant technology issues.

     

    Establish methods to quantify the impact of identified issues on the restaurant user and validate deployment results.

     

    Leverage predictive intelligence to identify trending issues throughout the restaurant environment.

     

    Analyze call and incident data to identify opportunities to decrease time to resolution through automation and streamlined knowledge.

     

    Develop and maintain fast-track remediation strategies for operations and support, including troubleshooting decision trees.

     

    Collaborate with software vendors to investigate and develop solutions to production issues.

     

    Respond to and remediate alerts, as needed.

     

    Participate in and support relevant major incidents.

     

    Provide Tier 3 support for highly technical issues.

     

    Conduct root cause analysis of highly impactful technical problems.

     

    Maintains timely and thorough documentation of work completed, following defined procedures.

     

    Coach and support stakeholders in technical issue investigation and resolution.

     

    Additional Skills & Qualifications

     

    Bachelor of Science Degree in Computer Science/Engineering, Electrical Engineering, or related field preferred.

     

    4-8 years of advanced IT Support or Development for multi-unit enterprise.

     

    Extensive Aloha experience required.

     

    A+, CSM, ITIL certifications preferred.

     

    Network+ or ITILv4 certifications preferred.

     

    Advanced NCR Aloha Support or Administration.

     

    Automation using Puppet, Chef, UiPath, Agile Framework, Linux.

     

    Ability to communicate technical issues and solutions clearly to a diverse customer base via multiple communication channels.

     

    Must be available for on-call support on a rotating basis.

    Pay and Benefits

    The pay range for this position is $74000.00 - $104000.00/yr.

    Will work to obtain

    Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

     

    Workplace Type

     

    This is a hybrid position in Columbus,OH.

     

    Application Deadline

     

    This position is anticipated to close on Jun 6, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.