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Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.

Work You'll Do

As a UKG WFM Time Module Support Specialist, you will:

+ Investigate and resolve complex technical issues related to the UKG Workforce Management (WFM) Time module

+ Serve as a subject matter expert for the UKG WFM Time module, providing insights and solutions for both internal teams and external clients

+ Manage escalated support tickets from Tier 1 and Tier 2 support teams, ensuring timely resolution and documentation of all actions taken

+ Assist in the configuration and customization of the UKG WFM Time module to meet organizational needs, including rule setup and timekeeping parameters

+ Work closely with IT, HR, and operations teams to ensure seamless integration and optimal performance of the WFM Time system

+ Provide training and mentorship to Tier 1 and Tier 2 support staff to enhance their troubleshooting skills and product knowledge

+ Create and maintain comprehensive documentation, including technical guides, FAQs, and troubleshooting procedures

+ Identify opportunities for process improvements and work with management to implement changes that enhance user experience and system efficiency

The Team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.

Qualifications

Required:

+ 3+ years of experience supporting UKG Workforce Management (WFM) solutions

+ 1+ years of experience with UKG WFM Time module functionalities, including the configuration, customization, troubleshooting & resolving of complex issues, and best practices

+ Delivery Center Location & Travel Requirements:

+ Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)

+ Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location

+ Travel Requirement: Maximum of 10% overnight travel for client or project purposes

+ Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance

+ Must be legally authorized to work in the United States without employer sponsorship, now or in the future

+ Bachelor's degree

Preferred:

+ UKG Workforce Central 8.1 and UKG Pro WFM Certified

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.