• UKG WFM Clocks Solution Specialist

    Deloitte (Lake Mary, FL)


    Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.

     

    Work You'll Do

    As a UKG WFM Clocks Solution Specialist, you will:

    + Investigate and resolve intricate technical issues related to UKG Workforce Management (WFM) Time Clocks, including hardware and software interactions, connectivity issues, and configuration challenges

    + Serve as a subject matter expert on UKG WFM Time Clocks, offering technical insights and solutions to both internal teams and external clients

    + Handle escalated support tickets from Tier 1 and Tier 2 teams, ensuring timely resolution and thorough documentation of all actions taken

    + Assist in the setup, configuration, and maintenance of time clock devices and software, ensuring alignment with organizational policies and processes

    + Work closely with IT, HR, and operations teams to ensure seamless integration and functionality of time clock systems within the broader WFM environment

    + Provide training and mentorship to Tier 1 and Tier 2 support staff, enhancing their technical skills and product knowledge regarding time clocks

    + Develop and maintain comprehensive documentation, including user manuals, troubleshooting procedures, and best practices related to time clock operations

    + Identify areas for process enhancement and collaborate with management to implement changes that improve efficiency and user experience with time clocks

    The Team

    Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

     

    Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.

    Qualifications

    Required:

    + 3+ years of experience with supporting UKG Workforce Management (WFM) solutions

    + 1+ years of experience with the UKG WFM Clocks module functionalities, configurations, and best practices

    + Delivery Center Location & Travel Requirements:

    + Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)

    + Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location

    + Travel Requirement: Maximum of 10% overnight travel for client or project purposes

    + Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance

    + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

    + Bachelor's Degree

    Preferred:

    + UKG Workforce Central 8.1 and/or UKG Pro WFM Certified

     

    Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.