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WWC Global, an operating firm of Command Holdings, is seeking a skilled IT Business Process Analyst to join our team of professionals in support of the Joint Special Operations University (JSOU) Virtual Education Environment (VEE) at United States Special Operations Command (USSOCOM). As an IT Business Process Analyst at WWC Global, you will be responsible for analyzing the business needs of our clients and providing strategic recommendations for technological solutions to improve their operations and meet their objectives. This role requires strong analytical, problem-solving, and communication skills, and the use of modern technologies to enhance and streamline business processes.

Responsibilities

+ Collaborate with stakeholders to gather and analyze business requirements, translating them into functional and technical specifications for the development team.

+ Conduct business process analysis and recommend process improvements to enhance efficiency and effectiveness.

+ Design and document system use cases, workflows, and user stories based on business requirements.

+ Work closely with developers, testers, and other stakeholders to ensure successful delivery of technology solutions.

+ Facilitate meetings and workshops with clients and stakeholders to gather requirements, resolve issues, and present deliverables.

+ Perform various Tier I-II support activities as needed, related to customer/stakeholder issues or requirements within the Virtual Education Environment (VEE).

+ Assist with onboarding and offboarding processes, including provisioning/deprovisioning of M365 accounts and mailboxes as needed.

+ Assist the organization with the transition of Learning Management System (LMS) functionality from third party software into M365.

This position is expected to end on or about September 15, 2025, with a possible contract extension.

Work Environment:

+ Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).

+ Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

+ While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.

+ Employee is often required to sit and use their hands and fingers to operate a computer.

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

+ 0-10% / Occasional travel.

WWC Global, an operating firm of Command Holdings, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At WWC Global, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. WWC Global is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

WWC Global will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team ([email protected]) .

WWC Global is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 (https://www.whitehouse.gov/presidential-actions/2025/01/ending-illegal-discrimination-and-restoring-merit-based-opportunity/) and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

WWC Global's Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team ([email protected]) .

Requirements

Basic Qualifications

+ Associates Degree.

+ Must have the ability to obtain and maintain a Secret Clearance. (Eligible to pass Federal security clearance process. Please visit the link for FAQs: https://www.dcsa.mil/mc/pv/mbi/gicp/).

+ Experience in providing tiered support for M365 or similar systems.

+ Ability to coordinate with developers and customers in the evaluation and implementation of new features and services.

+ CompTIA Security+ certification (or acquired within 6 months of start date).

+ Experience with the creation and delivery of presentations and training to effectively communicate solutions and recommendations to clients.

+ Demonstrated ability to perform basic data analysis to identify trends, patterns, and insights for informed decision-making.

+ Familiarity with Agile project management methodologies (Scrum, Lean, Kanban, XP, etc.).

+ Outstanding communication skills, influencing abilities, and client focus.

+ Demonstrated proficiency in using all Microsoft Office applications.

+ Professional proficiency in English is required.

+ Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-id and at https://www.tsa.gov/travel/security-screening/identification.

+ Applicants must be currently authorized to work in the United States on a full-time basis. WWC Global will not sponsor applicants for work visas for this position.

Preferred Qualifications

+ Bachelors Degree.

+ Current, active Secret security clearance.

+ Experience working with the Department of Defense.

+ Demonstrated experience with using Agile project management methodologies to manage/execute projects.

+ Strong comprehension with M365 tools and functionality.

+ Experience with M365 administration, configuration, and development.

+ Familiarity with M365’s billing and permissions structure at the tenant level.

+ Familiarity with the management and maintenance of users, groups, licenses, and security settings in Microsoft 365 Admin Center and Azure Active Directory.

Benefits

WWC Global offers a competitive benefits plan including:

+ Health, Dental, and Vision Insurance

+ Flexible Spending Accounts

+ Life and Disability Insurance

+ 401(k)

+ Paid Time Off

+ Paid Holidays

+ Employee Assistance Program

+ Pet Insurance

Eligibility requirements apply.