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Are you ready to elevate your career and make a significant impact? Join JP Morgan Chase as a Senior Auto Special Collections Specialist, where your communication, knowledge, and negotiation skills will secure the best outcomes for our customers. In our fast-paced call center, you'll handle each interaction with empathy and respect. This role offers the chance to work independently and collaboratively, adhering to regulatory and departmental practices. Experience career growth and mobility in a supportive environment.

As a Senior Auto Special Collections Specialist, you'll utilize your skills to achieve optimal outcomes for customers. In this dynamic call center, you'll manage interactions with empathy and respect. The role involves working independently and as part of a team, following regulatory and departmental guidelines. You'll have the opportunity to make a meaningful impact while developing professionally.

Job Responsibilities:

+ Mitigate loss by contacting customers or locating vehicles to address any risk to our collateral.

+ Contact customers and third parties to determine their intent with collateral and collect payments as required.

+ Assess the level of risk associated with each account to determine an appropriate course of action.

+ Operate in a call center environment, handling inbound and outbound calls.

+ Collaborate with other internal departments to ensure process flows as required.

+ Demonstrate excellent communication, negotiation, and decision-making skills while engaging with our customers.

+ Manage a portfolio of accounts that are 0 to 120+ days delinquent or charged off, where applicable.

+ Utilize skip tracing and collection tools to locate customers and determine intent.

+ Communicate effectively and professionally.

+ Perform data input and reporting requirements.

+ Determine and identify military affiliation.

Required Qualifications, Capabilities, and Skills:

+ High school diploma or GED.

+ Strong organization and prioritization skills.

+ Excellent communication and listening skills to effectively interact with customers and internal teams.

+ Strong attention to detail, ensuring accuracy and thoroughness in all tasks.

+ Proficiency in Microsoft Word, Excel, and Outlook applications.

+ Analytical and problem-solving skills to address customer inquiries and resolve issues.

Preferred Qualifications, Capabilities, and Skills:

+ Previous auto experience and prior military background are helpful.

+ Comfortable in a fast-paced, consistently changing environment.

+ Basic skip tracing experience is strongly preferred.

+ At least 1 year of collection experience is strongly preferred.

+ Ability to work overtime as required.

Work Schedule:

Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans