• Clinical Application Support Analyst

    Eliassen Group (Charleston, WV)


    Clinical Application Support Analyst

    Anywhere

    **Type:** Contract

    **Category:** Engineer

    **Industry:** Healthcare

    **Workplace Type:** Remote

    **Reference ID:** JN -052025-102203

    **Date Posted:** 05/22/2025

    **Shortcut:** http://careers.eliassen.com/X5AGDb

    + Description

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    Description:

    *100% Remote*

     

    We are seeking a motivated and skilled Clinical Application Support Analyst to join our team. This position focuses on supporting the Artemis EMR and other Engineering Software Development efforts. The ideal candidate will provide exceptional customer service, troubleshoot issues, and collaborate with cross-functional teams to ensure the smooth operation of our applications and systems

     

    _We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._

     

    _Rate: $40 - $50 / hr. w2_

    Responsibilities:

    + Deliver outstanding customer service by promptly responding to tickets, emails, and calls from internal and external users.

    + Conduct functional troubleshooting and root cause analysis to resolve defects and issues experienced by end users.

    + Provide bug fixes and troubleshooting for mobile applications, web applications, and Electronic Medical Records (EMR) systems.

    + Collaborate with cross-functional teams to identify and resolve defects in applications and EMR systems.

    + Utilize SQL to address and rectify problems within applications or systems.

    + Ensure compliance with healthcare standards by applying HL7 standards and tools.

    + Assess whether issues need to be escalated to higher-level support or management.

    Experience Requirements:

    Required Skills:

    _Functional Skills:_

    + Healthcare background (clinical or technical) is a plus.

    + Excellent verbal and written communication skills.

    + Experience in customer service and managing user expectations.

    + Functional troubleshooting skills and root cause analysis of defects.

    + Basic computer skills and experience with the Software Development Life Cycle (SDLC) process.

    + Experience working with cross-functional remote teams.

    _Technical Skills:_

    + Experience with or ability to learn SQL database and scripting.

    + Web application experience and general understanding of networking and computer hardware.

    + Experience working with web application development teams.

    + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar.

    + Experience with functional regression testing.

    Preferred Skills:

    + Basic knowledge of JavaScript, HL7, API, and Web Services.

    + Experience with or ability to learn backend testing (database and middleware).

     

    _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._

     

    _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._

     

    _Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected]._

    _About Eliassen Group:_

    _Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._

     

    _Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._

     

    _Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_