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REGULATORY SPECIALIST III - 79010422

Date: May 29, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 854082

Agency: Business and Professional Regulations

Working Title: REGULATORY SPECIALIST III - 79010422

Pay Plan: Career Service

Position Number: 79010422

Salary: $1,646.90 Bi-weekly

Posting Closing Date: 06/06/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE

REGULATORY SPECIALIST III

Position Number: 79010422

Hiring Salary: $1,646.90 Bi-weekly

*INTERNAL AGENCY - You must be employed by the

Department of Business & Professional Regulation to be considered*

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

The Work You Will Do:

This is a highly responsible position under the direct supervision of the Regulatory Program Administrator in the Bureau of Central Intake and Licensure, Revenue Unit. The staff member in this position serves as a customer service representative.

Your Specific Responsibilities:

The incumbent in this position performs the following work and other related activities:

+ Review documents within the document imaging system and ensure that they are correctly indexed and profiled. Ensure that all documents profiled and records created or updated in the single licensing system are done so correctly and in accordance with established processing guidelines. Ensure that all validations are completed timely and accurately.

+ Research payments received by the bureau that do not have a clearly defined purpose as related to standard department activities. Return all incorrectly submitted payments to their remitter timely.

+ Serves as the customer service representative to our internal customers for the Revenue Units’ customer service window. Coordinate all outbound deposits with courier. Receive deposits from our internal customers and distribute them to the appropriate Revenue Unit team members.

+ Review unresolved Fingerprint card submissions in the Fingerprint queue, and take action to ensure Fingerprint records are returned after no response. Ensure approved 8009 applications are listed on the Ready to Scan list.

+ Monitor and resolve documents sent to the Research queues that have been sent to the unit by internal and external customers that requires a high level of knowledge of the Department’s organizational structure, operating systems and business practices to determine how they should be profiled and routed within the document imaging system.

+ Notify team management of any questionable submissions that are not identifiable through standard processes. Participates in meetings and attends training sessions as scheduled. Participates in the testing of new application software and changes in processing procedures. Reports events, error, or trends to team management.

+ Performs other related duties as required.

Knowledge, Skills, and Abilities:

+ Knowledge of the Department’s single licensing system

+ Knowledge of the Department’s Document Imaging System

+ Proficient ability in Microsoft Word and Excel

+ Ability to plan, organize and coordinate work activities.

+ Ability to communicate effectively and efficiently both verbal and written.

+ Ability to establish and maintain effective working relationships with others.

+ Basic Internet research and navigation.

+ Basic writing and grammar skills.

Minimum Requirements :

+ Must have at least one (1) year of professional office experience;and

+ Must have one (1) year of Microsoft Office Experience;and

+ Must have data entry experience;and

+ Must have experience profiling and validating documents/applications in the department's single licensing system (Versa Regulation) and using the department’s document imaging system (OnBase).

Position Notes:

+ This advertisement may be used to fill current and future vacancies for up to six months from date of closing.

+ The applicant will be required to take a Skills Verification Test (SVT).

The Benefits of Working for the State of Florida:

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

+ State of Florida retirement package: 3% employee contribution required.

+ Nine annual paid holidays and one personal holiday

+ Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida

+ Ability to earn up to 104 hours of paid sick leave annually.

+ The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.

+ The State of Florida provides a $25,000 life insurance policy to eligible employees.

+ Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.

+ Tax deferred medical and childcare reimbursement accounts are available.

+ Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

*Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. *

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is [email protected].

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399

Nearest Major Market:Tallahassee