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Overview

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

_Lead the Way in Care Experience_

What You Can Expect:

+ **Drive Outcomes** : Lead system-wide efforts to create a consistent, compassionate, and exceptional experience for our patients, consumers, and communities - every time.

+ **Collaborate Across the System** : Partner with clinical and operational leaders to embed empathy, respect, communication, and service excellence into everything we do.

+ **Tell the Story through Data** : Utilize data to identify trends, gaps, and opportunities for improving patient satisfaction and clinical outcomes. Translate feedback from the voice of the customer into strategies and tactics that improve the human experience throughout the care continuum.

+ **Inspire Change** : Champion a people-first mindset and help foster a culture of compassion, empathy, and patient advocacy.

+ **Lead an Team of Dedicated Professionals** : Mentor and guide a talented group of patient experience professionals across the health system.

Qualifications:

+ Master's degree

+ 10 years' relevant experience (specific to patient/care experience in healthcare)

We're looking for a passionate, visionary leader to step into the role of **Senior Director of Care Experience** to help us take patient-centered care to the next level. If you’re a strategic thinker, strong influencer, a relationship-builder, and someone who truly _gets_ what great care feels like, this might be the perfect role for you!

What’s in it for you

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

**Default: Location : City** _Boise_

**Category** _Professional_

**Work Unit** _Nursing and Patient Care Svcs System Office_

**Position Type** _Full-Time_

**Work Schedule** _DAY_

**Requisition ID** _2025-101028_

**Default: Location : Location** _US-ID-Boise_

**Work Location : Name** _400 S Broadway Ave, Boise, St Luke's Plaza 1_