"Alerted.org

UPMC is hiring a full-time Ambulatory eRecord Systems Coordinator to join their team! This role is responsible for providing on-site and remote Epic workflow support for assigned ambulatory pediatric practices. They serve as the liaison between practice operations and IT, providing workflow support, operational workflow guidance, and ensuring compliance with EHR-related workflows. This role also supports implementations and go-lives for new acquisitions and may be required to travel across UPMC's geographical footprint.

In this position, you will primarily work Monday-Friday from 8:00am-4:30pm, but flexibility to provide after hour and weekend support based on business needs is required. This position is based out of Children's Hospital of Pittsburgh, but regular travel to regional offices is required.

This department provides opportunities to work from home in addition to flexible scheduling (9-9's flex time program) and is building a robust career ladder in informatics and training.

Responsibilities:

+ Ensures that security and confidentiality policies are upheld and enforced.

+ Works with ISD staff, clients and/or vendor staff to deploy production applications.

+ Answer questions or troubleshoot basic problems during go live.

+ Understands the importance of quality and regulatory initiatives at UPMC and educates the practice staff and providers on the importance of meeting measures as they relate to the eRecord.

+ Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare.

+ Assures quality of information through business case and application level testing; validates test results to initial business needs.

+ Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.

+ Develop and maintain an understanding of the practice's EpicCare workflows.

+ Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.

+ Provides on-site go live support on a prescheduled basis for new practices going live on EpicCare.

+ Works with ISD staff, clients and/or vendor staff to deploy production applications.

+ Identify issues that need to be escalated through the appropriate process in a timely manner.

+ Ensures appropriate knowledge and use of EpicCare tools.

+ High school diploma or GED required

+ Bachelor's Degree OR 2 - 4 years practical experience in IT or in clinical ambulatory care preferred.

+ Must have access to a car and will be responsible for travel to implementation sites.

+ Must be able to interact tactfully and professionally with patients, clinic/physician/project staff, and management.

+ Able to perform basic/standard IT procedures and protocols.

+ Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions.

+ Strong computer and typing skills.

+ Good verbal, and written communication skills.

+ Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord.

+ Able to perform job responsibilities and make decisions in a fast pace work environment.

+ Knowledge of medical record format and content of patient records.

+ Ability to review medical records, read physician documentation and verify patient identification.

+ Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs.

+ Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically).

Maintain strict confidentiality of patient information and adhere to HIPAA regulations.

Licensure, Certifications, and Clearances:

+ Driver's License

UPMC is an Equal Opportunity Employer/Disability/Veteran