• Dispatcher

    ONE Gas (Overland Park, KS)


    Position Description:

    This is a flex schedule which includes nights/weekends and we operate 365 days a year, 24/7

    This is a challenging and very rewarding position. Our dispatchers are investigative problem solvers, collaborative team players, and unflappable service agents. They are customer service oriented, take pride in what they do, and always have the ethics to do the right thing.

     

    Obstacles occur daily, so adjusting and adapting to the current situations is key to a dispatcher's success. They prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower as well as comparing resource availability with the work schedule to ensure balance is in place.

    Utilizing multiple technology platforms, they assist customers and employees regarding account information and service order requests including:

    + Account inquiries

    + City Inspections

    + Emergency line locates

    + Service requests

    + Emergency situations

    + Reschedule of uncompleted orders

     

    This department operates 24 hours a day, 365 days a year. Our dispatchers work 8 hour shifts.

     

    We desire someone who reflects the ONE Gas company values and culture.

    Personal skills required:

    + Attention to detail

    + Safety-conscious

    + Team player

    + Customer focused

    The successful candidate must have:

    + a high school diploma or equivalent

    + Experience in use of standard office equipment, including strong computer skills and the ability to learn related software, as well as the ability to multitask and utilize multiple computer applications at one time.

    + Strong critical thinking and problem solving skills

    + Ability to function under high-stress conditions

    + Reacting appropriately in emergency situations

    + Experience researching, analyzing, and resolving issues to successful completion

    + Previous customer service experience

     

    Candidate must be available for rotating schedule. Current schedule available is rotating night and weekend schedule.

    Position Requirements:

    The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

     

    ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

     

    Job ID: 6371

     

    Functional Area: Field Operations

     

    Position Type: Full-Time Regular

     

    Relocation Provided: No

     

    Department: CUSTOMER SVC/OFFICE SUPP

     

    Internal / External: Internal and External

    Experience Required: