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Departmental Manager 14 (Program Support Unit)

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Departmental Manager 14 (Program Support Unit)

Salary

$34.25 - $51.08 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

2701-25-13-40

Department

Treasury

Opening Date

05/29/2025

Closing Date

6/12/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

+ Description

+ Benefits

+ Questions

Job Description

This position serves as the first-line professional manager within the complex work area of the Program Support Unit within the Collection Services Bureau (CSB). Primary activities within this unit include the following: centralized quality assurance and training activities related to the overall Collections processes for CSB and the private collections vendor, as well as the processes involved in developing, reviewing, and maintaining website content for CSB. This position will also oversee the training and quality assurance program support unit and participate in identifying, developing and leading training efforts for the bureau, as well as actively lead quality assurance collaboration with CSB leadership teams.

The employee in this position is responsible for various supervisory duties including hiring, directing work assignments, setting priorities, training, and performance evaluation. This employee is also responsible for program administration, evaluation, and reporting, developing, and tracking metrics to ensure program quality and productivity, and maintaining adequate internal controls. The employee in this position is a member of the CSB leadership team and as such, participates and/or leads special projects, gives presentations, and conducts meetings on behalf of the Bureau. This employee contributes to the continuous improvement of CSB by making recommendations, formulating long-range plans, and assisting in the development and communication of strategic goals.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/PSU Dept Manager 14 5.29.2025.pdf)

Treasury Careers (michigan.gov)- Learn more about why Treasury is a Great Place to Work!

Required Education and Experience

Education

Possession of a bachelor's degree in any major.

Experience

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree.

Alternate Education and Experience

Special Requirements, Licenses, and Certifications

Alternative experience qualifications of nonprofessional experience, previously identified by the appointing authority and approved by Civil Service, will be accepted as a substitute for the required classified, professional experience for the classification. The nonprofessional experience must be related to departmental programs and services that provide the required knowledge, skills, and abilities. Individuals appointed must possess the department-specific alternative experience for positions within that agency only.

Additional Requirements and Information

Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application . (Failure to do so may result in your application being screened out.)

Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (https://www.chea.org/search-institutions) (CHEA) . A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Review more information regarding official transcripts (https://www.michigan.gov/-/media/Project/Websites/mdcs/neogov/OfficialTranscript.pdf?rev=b0798c88b0704c4c8feaf3e3e9d1bf80) .

Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA (https://www.chea.org/search-institutions) . Go to evaluators (https://www.naces.org/members) for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

Work must be performed in the state of Michigan . If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior tobeing appointed to the position. Relocation expenses are not reimbursed.

Hybrid Remote Work . This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.

E-Verify. The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

View the entire job specification at:https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalManager.pdf

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

DEPTMGR - Do you possess one of the following? A bachelor's degree or higher in any major. If so, please attach a copy of your official college transcripts. OR at least one year of professional level experience in the state classified service.

+ Yes

+ No

02

DEPTMGR2-4 - Do you possess at least four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level?

+ Yes

+ No

03

How many years of supervisory experience do you have managing multiple staff in a complex work area?

+ None to less than one year

+ One to three years

+ Three to five years

+ More than five years

04

Describe the most difficult personnel management situation that you had to resolve, including the result of your actions. If you have no experience, enter N/A.

05

How many years of experience do you have writing and reviewing documentation for processes and/or procedures?

+ None to less than one year

+ One to three years

+ Three to five years

+ More than five years

06

Describe your experience writing and reviewing documentation for processes and/or procedures, If you have no experience, enter N/A.

07

How many years of experience do you have initiating new training programs and/or leading strategic initiatives?

+ None to less than one year

+ One to three years

+ Three to five years

+ More than five years

08

Provide an example of a new training program or strategic initiative you have participated in, including the objectives, stakeholders, your role, and outcomes. If you have no experience, enter N/A.

09

How many years of experience do you have developing and tracking metrics and/or continuous process improvement activities?

+ None to less than one year

+ One to three years

+ Three to five years

+ More than five years

10

Describe your experience developing and tracking metrics and/or continuous process improvement activities. If you have no experience, enter N/A.

11

Did you attach a copy of your official college/university transcript(s) to your application? (Failure to do so may result in your application being screened out.)

+ Yes

+ No

12

If you answered no to the previous question, please explain why.

13

Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)

+ Yes

+ No

14

Do you understand this job requires working onsite on Tuesdays and Wednesdays?

+ Yes

+ No

15

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would plan to relocate to Michigan?

+ Yes

+ No

Required Question

Employer

State of Michigan

Department

Treasury

Address

[email protected]

430 West Allegan Street

Lansing, Michigan, 48922

Phone

517-335-7508

Website

https://www.michigan.gov/treasurycareers

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