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Position Overview

As a Manager - IT Experience Design, you will be responsible for defining and executing the user experience strategy across Tiffany&Co.'s digital platforms, **both back-end and front-end.** You will **build** , **manage** and **mentor** a **community** of UX/UI designers, driving the design of intuitive, engaging experiences that embody the brand’s elegance.

Key Accountabilities

Team Leadership & UX Strategy

+ Define and execute a user-centric UX strategy, ensuring seamless and engaging digital experiences.

+ Partner with cross-functional teams (IT, Digital, Retail, etc.) to align UX initiatives with business goals.

+ Advocate for human-centered design, embedding UX best practices across Tiffany&Co.’s digital ecosystem.

+ Lead, mentor, and develop a team of UX/UI designers, fostering a culture of creativity, collaboration, and excellence.

+ Plan and lead UX workshops, design sprints, and ideation sessions with cross-functional teams.

+ Use facilitation techniques to drive alignment, problem-solving, and co-creation.

+ Engage stakeholders in user-centered methodologies, ensuring design decisions are informed by research and insights.

+ Present UX strategies, research findings, and design recommendations to executive leadership and key partners.

User Research & Data-Driven Insights

+ Establish and promote user research methodologies to inform design decisions.

+ Conduct qualitative research, including usability studies, A/B testing, and user interviews.

+ Leverage insights and analytics to optimize the digital customer journey.

Design Execution & Digital Excellence

+ Oversee UX/UI execution for high-priority digital initiatives such as eCommerce, Clienteling, and Omnichannel experiences.

+ Ensure all designs adhere to Tiffany&Co.’s brand identity, digital accessibility standards (WCAG 2.2 AA), and platform guidelines.

+ Collaborate closely with developers, content strategists, and product teams to bring UX solutions to life.

Required Qualifications

+ 5+ years of experience in UX Design, Product Design, or Digital Strategy.

+ Proven experience managing and mentoring UX/UI designers in a fast-paced environment.

+ Deep expertise in user-centered design, UX research methodologies, and design thinking.

+ Strong knowledge of design tools and a solid understanding of front-end technologies.

+ Excellent communication and stakeholder management skills.

+ A passion for luxury, digital innovation, and crafting world-class customer experiences.

+ Ability to work effectively in an Agile environment, balancing strategy with hands-on execution.

Preferred Qualifications

Fluent in English & French

The hiring range for this position ranges from $148,325- $174,500. The salary offered will be dependent upon candidates’ relevant skills and experience

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

**Job Identification** : 61377

**Job Category:** : Tech

**Assignment Category** : Regular Full-time

**Remote Positions** : Flexible

**Professional Experience** : Minimum 5 Years

Equal Opportunity Employer