"Alerted.org

Under the general supervision of the Director, the employee will lead and oversee security operations in a professional, fast-paced environment. Execute technical, administrative, and record-keeping tasks with precision. Direct security operations and provide strategic dispatch support. Ensure exceptional customer service with a positive and professional demeanor.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

+ Provides departmental administrative support, including composing and typing correspondence, invoices, statements, reports, and other materials; edits and proofreads material produced by others.

+ Prepares specialized reports; greets visitors to Public Safety.

+ Receive and prioritize calls from staff, students, and the public requesting a variety of emergency services including police, fire, and ambulance services; exercise initiative and independent judgement in assessing alarm and emergency or routine calls; coordinate requests for dispatch in the order of importance and determine the proper level of response; dispatch units accordingly.

+ Manage the College of Law switchboard, providing accurate information and directing calls effectively.

+ Provides keys, maintains key logs, schedules & tracks lock changes.

+ Monitors weather forecasts.

+ Maintain and manage emergency phones and cell phones.

+ Lead event and suite assignment coordination efforts.

+ Oversee the production and maintenance of work orders.

+ Develop new procedures to streamline processes.

+ In the absence of the director and the lieutenant, authorize and disseminate

emergency notifications, timely warnings, and safety messages; initiate

campus lockdowns when necessary.

+ Prepares necessary reports to document the on-going activities of the

Public Safety Department.

+ Supervise the production and distribution of campus IDs and parking

permits; manage door access and visitor badges.

+ Prints daily reports for officers – EMS, suites, vehicles, etc.

+ Administer the License Plate Reader program, update hot lists, and monitor system alerts. Periodically checks battery levels and latency of each active device.

+ Manages Proxiguard Program by ensuring serviceability of beacons and NFC

tags; monitor activity and recommend additional checkpoints.

+ Manages lost and found by overseeing reporting, cataloging, and inventory of found property.

+ Manages staff vehicle reservations and maintenance schedules.

+ Assists in budget planning and management.

+ May assist with interviews; screens and refers callers; answers various inquiries and provides information on departmental services and functions.

+ Maintains filing and departmental equipment records; this includes maintaining specialized automated files and records and overseeing specialized documents or collection.

+ Serve as back-up Public Safety Officer, when needed.

+ Facilitates training programs as directed.

+ Always uphold confidentiality standards.

+ Project work, as assigned.

+ Foster a collaborative work environment and promote Diversity and Inclusive Excellence.

+ All other duties as assigned.

Required Skills

+ Excellent customer service skills.

+ Working knowledge of the computer, printer/scanner/fax machine, phones (including cell phones), and radios.

+ Good telephone skills, well-modulated speaking voice and ability to provide prompt and courteous phone and walk in reception services. Initiative, independent judgment, discretion, tact, diplomacy, and interpersonal skills are required.

+ Ability to maintain confidentiality at all times.

+ Must establish and maintain positive and collaborative working relationships.

+ Good restraint and ability to handle stress and difficult interactions with others.

+ Should possess strong communication and organizational skills overall and excellent attention to detail and ability to maintain accurate records and files.

+ Must be able to work overtime and a flexible schedule, as needed.

+ Work to build an environment that promotes and facilitates the success of Diversity and Inclusive Excellence.

Computer Skills: Intermediate skills in MS Office (Word, Excel, Outlook & Calendar) and the ability

to learn security-based technology.

Required Experience

+ AA/AS degree required. Will consider a combination of education and experience in lieu of degree.

+ At least 3-5 years of administrative experience or security support experience required.

Must possess and maintain a valid driver’s license and an acceptable driving record as determined by the University’s auto insurance carrier.