"Alerted.org

Home (https://careers.loreal.com/en\_US/content/Home) / Job Search (https://careers.loreal.com/en\_US/jobs/SearchJobs) / 206309

Mgr. Education (Beauty Tech)

New York, NY, New York

Back

New York

New York, NY

Training & Education

Full - Time

21-May-2025

Job Title: Manager, O+O Beauty Tech & Elevated Services -Lancôme

Division: Luxury Products Division

Reports To: AVP Beauty Tech & Events

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani, Kiehl’s, Aesop and Youth to the People.

What You Will Do:

The Beauty Tech & Elevated Services Manager oversees the implementation of innovative beauty technologies, including smart devices, AR/AI experiences, and online services. Collaborating with various internal and external teams, this role ensures timely and high-quality project delivery, focusing on optimal user and client experience.

Job Duties and Accountabilities

+ Facilitate the integration of new technologies & elevated techniques into Lancôme’s client experience ecosystem, ensuring POS compatibility and service excellence.

+ Work with Beauty Tech AVP to lead, coordinate, & drive Beauty Tech & Elevated Services with internal teams including Marketing, Sales, Field Training, Legal, & Digital Teams.

+ Ensure Beauty Tech solutions are synergistic across physical retail environments and digital platforms.

+ Optimize resource utilization and provide regular budgetary updates to Beauty Tech AVP.

+ Document milestones, key decisions, and playbook learnings for organizational knowledge sharing.

+ Provide timely KPI updates, dashboards, and status reports to sales field and internal stakeholders.

+ Foster collaboration with direct teammates, subject matter experts, and field training colleagues.

+ Work closely with Field Training teams & digital teams to maintain a cohesive Beauty Tech experience.

+ Monitor & optimize Beauty Tech Certification while continuously working towards evolving the learning journey.

+ Oversee local Beauty Tech testing, user experience, and client experience readiness.

+ Coordinate Beauty Tech pilot phases, collect user feedback, and drive iterative improvements.

+ Proactively identify Beauty Tech user experience risks and implement mitigation plans to avoid service or quality disruption.

+ Maintain Beauty Tech Equipment Field Inventory records by location and owner.

+ Assist in managing sales field communication related to Beauty Tech equipment inventory requests/shifts.

+ Participate in Beauty Tech/Elevated Services meetings, trainings, content creation, and lead coordination in advance.

+ Master Opera/Asset Library sourcing for Beauty Tech/Elevated Services creative projects.

+ Support operational needs for Beauty Tech Deployment Phases, content creation & Training Summits.

+ Own, organize & maintain all Beauty Tech staging areas in the Hudson Yards Office.

+ Liaise with technology & service oriented third-party agencies.

+ Act as US point person in the Global Hotline network providing critical feedback for optimization and link with Field Sales.

Key Challenges and Competencies

+ Project Leadership

+ Demonstrates ownership of project management with a strong sense of accountability.

+ Drives complex, cross-functional collaboration with confidence and clarity.

+ Strategic & Innovative Thinking

+ Balances creative innovation with operational feasibility.

+ Understands emerging technology trends and their application in luxury beauty.

+ Communication Excellence

+ Communicates clearly, concisely, and persuasively in written and verbal formats.

+ Builds strong, trust-based relationships across all levels of the organization.

+ Able to translate complex technical concepts into store level/beauty advisor friendly language.

+ Quality & Brand Sensitivity

+ Maintains a deep respect for luxury brand values, visual standards, and product excellence.

+ Ensures all deliverables reflect or can be adapted to a high level of craftsmanship and client experience.

+ Digital Fluency

+ Comfortable managing projects involving AR/AI apps or in-store digital tools.

+ Problem Solving & Agility

+ Anticipates challenges and adjusts plans with flexibility and composure.

+ Skilled at prioritizing and navigating ambiguity or shifting business needs.

+ Vendor & Partner Collaboration

+ Experienced in managing third-party vendors, platforms, and innovation partners.

+ Results Orientation

+ Focuses on achieving measurable outcomes and delivering business value.

+ Tracks and reports on KPIs and ROI with a mindset of continuous improvement.

+ Global DMI Awareness

+ Adapts communication and collaboration styles to multicultural teams.

What We Are Looking For:

+ 4-year college degree

+ 3+ Years of education & project management experience

+ Candidate should possess experience in beauty & interest in device innovation

+ Effective business communication written and oral skills

+ Strong facilitator with an ability to lead presentations

+ Ability to manage multiple projects at one time

+ Problem solving and strategic thinking

+ Self-motivated and directed

+ Strong knowledge, skill with Microsoft Excel & PowerPoint necessary; other MS Office tools experience a plus

+ Should be able to lift 20lbs for packing and shipping purposes

What’s In It For You:

+ Salary Range base (98,400 - 140,200) (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

+ Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

+ Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

+ Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

+ Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

+ Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

+ Employee Resource Groups (Think Tanks and Innovation Squads)

+ Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected] . If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.