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Lead
- ABM Industries (Santa Clara, CA)
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Overview
Position Summary Details
The Lead provides leadership making sure facility operations run according to policies and procedures. They coordinate daily operations by delegating job assignments and providing guidance. A Lead provides supervision at an assigned location when the Manager is not present. The Lead makes sure cleaning and maintenance duties are completed. They are responsible for keeping the facility areas clean and safe for all workers and customers.
**Pay:** $20.25/hr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
**Schedule** : Monday-Friday 10am-7pm
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) | (Programa de Beneficios de ABM)
Job Details
+ Conducts quality improvement inspections within assigned areas of responsibility.
+ Ensures quality and satisfaction levels are meeting and/or exceeding expectations.
+ Assures the highest quality of customer satisfaction.
+ Assists with Training and Development.
+ Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
+ Leads and participates in a team to ensure the successful completion of assigned tasks.
+ Responsible for the running and leadership of the shift in the absence of the Manager or the Building Lead.
+ When the Manager or the Building Lead is present, the lead worker may be responsible for directing smaller work groups.
+ Assists the Supervisor and Manager in the direction and supervision of field employees.
+ While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Manager and the Building Lead.
+ Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, Manager and the Building Lead etc.
+ Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
+ Will cover any cleaning duties needed.
Responsibilities
+ Provides leadership and direction to team members.
+ Provides open communication between field employees and management.
+ Provides positive coaching to team members. Conducts quality improvement inspections within assigned areas of responsibility.
+ Ensures quality and satisfaction levels are meeting and/or exceeding expectations.
+ Assures the highest quality of customer satisfaction.
+ Assists with Training and Development.
+ Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
+ Leads and participates in a team to ensure the successful completion of assigned tasks.
+ Responsible for the running and leadership of the shift in the absence of the Supervisor.
+ When the Supervisor is present, the lead worker may be responsible for directing smaller work groups.
+ Assists the Supervisor and Shift Manager in the direction and supervision of field employees.
+ While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Manager and the Building Lead.
+ Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, building lead, managers, etc.
+ Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
+ Assists with the training of housekeeping staff and schedules work assignments.
+ Oversees and performs cleaning operations in assigned building.
+ Takes care of keys and access cards for the property.
+ Reports damaged, broken and out of work features/items.
+ Makes sure premises are secured at all times.
+ Oversees and performs additional service requests (tag job) in assigned building.
+ Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
+ Oversees quality of jobs and confirms completion with Area Manager.
+ Provides training to all new hires assigned to the building.
+ Attends and participates in all meeting and training sessions involving assigned property and crew.
+ Completes time sheets, validates time sheet accuracy
+ Checks supplies, equipment, and chemicals weekly.
+ Coordinates equipment usage and inventories.
+ Performs all tasks and duties required of your team.
+ Miscellaneous duties as assigned.
Qualifications
+ Must be 18 years of age or older.
Preferred Qualifications
+ Customer Service Experience
Same Posting Description for Internal and External Candidates
REQNUMBER: 120708
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
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