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All the benefits and perks you need for you and your family:

•Paid Days Off from Day One

•Student Loan Repayment Program

•Career Development

•Whole Person Wellbeing Resources

•Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Days

**The community you’ll be caring for:** _AdventHealth Zephyrhills_

• AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, women’s services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. GME programs on the hospital campus currently include general surgery, obstetrics and gynecology, internal medicine and transitional year.

• AdventHealth Tampa is home to the renowned AdventHealth Pepin Heart Institute, a recognized leader in cardiovascular disease prevention, diagnosis, treatment and leading-edge research – caring for Tampa Bay’s hearts for over 35 years.

• The Kiran C. Patel Research Institute, also located at AdventHealth Tampa, leads the way in clinical and academic research in the areas of neuroscience, cardiovascular medicine, advanced surgery and more – contributing valuable knowledge that leads to tomorrow’s cures for conditions such as heart failure, cancer and other diseases.”

The ro** **le you’ll contribute:

Under supervision, makes financial arrangements for patients with no insurance or poor insurance coverage. Collects required deposits from patients and their representatives when there is a financial responsibility due. Assists patients in obtaining financial assistance from federal, local and state agencies and charitable programs when a financial need is indicated. Ensures competency in ongoing training and education for the purposes of ensuring we stay acutely aware of changes. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to the Hospital Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

The val** **ue you’ll bring to the team:

• Demonstrates through behavior the core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

• Protects financial standing of the Florida Hospital Tampa Bay Division by appropriately setting up payment arrangements with our uninsured patients (or those who have poor insurance coverage) their representative and arranging payments on deposits due.

• Prepares, processes, and follow cases (or application packets) for all patients who request assistance on their hospital accounts to meet requirements for various charity programs, as well as alternative methods of account satisfaction through health care line of credit, state funded programs, etc.

• Meets or exceeds upfront collection standards assigned to location of responsibility to ensure we protect financial standing of the hospital. Meets upfront and total collections by staying proactively involved with accounts from pre-registration, registration and until discharge.

• Continue to work and stay closely involved with Case Management staff for aid in proper discharge planning and ensuring all financial assessments are clear, updated and thorough to support post-acute care financial needs.

• Reviews daily census for all uninsured patients and/or those who have poor insurance coverage to determine intervention needed. Meets with all uninsured patients within 24 hours of admissions by completing a thorough financial assessment to ensure we have screened those patients for county, state and federal programs. Gathers required financial information by phone or by direct interview in a professional manner, demonstration regard for dignity of all patients and family members.

• Works all pending information regarding account disposition and seeks resolution within 30 days. Ensures proper written communication is completed with every patient account that is presented for Finance Committee review. Reviews patient accounts proposed for transfer to a collection agency and make recommendations to Director regarding disposition of accounts.

• Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.

Qualifications

T** **he expertise and experiences you’ll need to succeed:

• High School Diploma or equivalent.

• 2 years of experience in a Patient Financial Services Department or work-related environment.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Financial Services

**Organization:** AdventHealth Tampa

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25020147

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.