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Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Serves as the HR Front Desk Assistant and is responsible for providing the highest quality of service to all customers, both internal and external. This position supports the HR department and assists by performing a variety of clerical duties in support of personnel work. Serves as the first point of contact in HR for customers and ensures that the front desk operates smoothly. Assists with reference checks, entering HR data into computer system, communicating information to applicants, employees and supervisors, explaining HR processes in an appropriate and correct manner, ensures information is correct, organizes and maintains employee files, collaborates with coworkers to resolve issues, completes work timely and accurately, analyzes and audits data as needed. Provides administrative and clerical support to the Human Resources office and staff by performing a variety of administrative functions; including but not limited to greeting and assisting customers, answers and directs phone calls and emails to appropriate HR staff, handles inquiries related to job vacancies and application status and may prepare various personnel reports and statistics related to assigned functions. Handles diverse and confidential information requiring extreme accuracy. Provides Customer Service to both internal and external customers, with an emphasis on professionalism and workplace etiquette. Takes action to solve problems quickly. Alerts the higher level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. This is a white-collar position where occasional lifting up to 20 lbs. may be required. Performs other duties and tasks as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Minimum of one (1) year of administrative experience. May substitute education for experience. Experience with Microsoft Office Suite. Excellent communication skills, both written and verbal. Ability to multi-task in a fast paced environment. Ability to communicate clearly and concisely over the phone and to deal with customers. Ability to prioritize tasks, escalating issues if needed. Must have the ability to listen and understand information presented, interacting well with others and with a diverse audience. Must be able to maintain Confidentiality within the HR department. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.