"Alerted.org

Training and Help Desk Support Specialist

+ Are you a customer service enthusiast who loves solving complex problems?

+ Do you have a keen eye for detail and excellent analytical skills?

+ Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

If so, we have an exciting opportunity for you at The Greentree Group!

WHO WE ARE

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

ABOUT THE OPPORTUNITY

As a Training and Help Desk Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. This role will be critical in supporting our Customer in Portland, OR. This role will start by learning a specialized application and client portal, eventually taking a leading role in training the Help Desk team and supporting end users during a major statewide IT rollout.

This position includes virtual training and support delivery, with occasional travel to rural areas in Oregon where in-person engagement is necessary due to internet limitations. A background in consulting, training, or client support will be key to success in this role. Join us and be part of our mission to make a difference!

SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

+ Deliver application and portal training to Help Desk and end-user personnel.

+ Provide front-line Help Desk support and resolve end-user issues with empathy and efficiency.

+ Assist in the development and documentation of support resources, training materials, and standard procedures.

+ Serve as a liaison between project teams, end users, and technical stakeholders.

+ Build strong working relationships with rural and urban clients alike, ensuring consistent and responsive support.

+ Participate in planning and delivery of D365-related training initiatives.

+ Lead and coach team members as the role evolves into a Help Desk Lead position.

+ Identify trends in user issues and recommend process or technical improvements.

+ Work independently and as part of a collaborative support team.

MINIMUM QUALIFICATIONS:

+ Strong customer service and communication skills—written, verbal, and interpersonal.

+ Ability to work both independently and as part of a team.

+ Demonstrated problem-solving and analytical thinking.

+ Experience in a training or instructional role, preferably within a consulting or IT environment.

+ Prior experience leading or mentoring a team.

+ Adaptability to changing schedules and client needs.

+ Comfortable with virtual platforms and remote troubleshooting.

+ Must be local to the Portland, OR area and willing to travel within Oregon as needed.

+ Available to start mid-July to align with key project phases.

+ Candidates must be U.S. Citizens.

DESIRED QUALIFICATIONS:

+ Familiarity with Microsoft Dynamics 365 (D365) or similar enterprise platforms.

+ Experience in government or nonprofit environments.

+ Exposure to change management principles or previous work during tech implementations.

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at www.greentreegroup.com. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.

Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.

Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.

Salary Range: $60,000 to $70,000

Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.

Top Benefits

Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs.

Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available).

Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.

Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.